Good Zoo Guest Service Attendant

Oglebay; Northern (KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Oglebay Park is seeking a Good Zoo Guest Services Attendant to warmly welcome guests and deliver exceptional service. You will operate cash registers, assist visitors, and help across departments in a fast-paced environment.

The ideal candidate shows strong communication, detail orientation, and a professional demeanor. Training is provided for all duties, including cash handling and guest assistance, to ensure a positive park experience.

Qualifications

• Experience in guest services or related customer service preferred.
• Operates cash registers and POS systems
• Strong communication and interpersonal skills

Responsibilities

• Greet guests in a friendly, professional manner.
• Provide accurate information about services, programs, events, and facilities.
• Handle cash, credit card, and other transactions accurately.
• Balance cash drawers and follow cash-handling procedures.
• Resolve guest concerns professionally and escalate when needed.
• Maintain a clean, organized work area.
• Stock and organize guest service areas.
• Support other departments as needed.
• Answer phones and respond to inquiries; provide admin support.
• Follow company policies, safety procedures, and standards.
• Promote a positive guest experience with attention to detail.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Education

Less than high school education

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time Wheeling, WV, US

6 days ago Requisition ID: 1949

Oglebay Park

Summary

The Good Zoo Guest Services Attendant serves as a frontline representative, providing exceptional customer service to guests and visitors. This position is responsible for creating a welcoming environment, assisting guests with questions and requests, processing transactions accurately, maintaining clean and organized work areas, and supporting fellow team members across departments as needed. The ideal candidate is friendly, professional, detail-oriented, and able to remain calm and courteous in a fast-paced environment.

Essential Duties and Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Provide accurate information regarding services, programs, events, and facilities.
• Operate cash registers and point-of-sale systems while handling cash, credit card, and other transactions accurately.
• Balance cash drawers and follow established cash-handling procedures.
• Resolve guest concerns and complaints professionally, escalating issues when appropriate.
• Maintain a clean, organized, and presentable work area.
• Assist with stocking, organizing, and maintaining guest service areas.
• Support other departments and team members as business needs require.
• Answer phones, respond to inquiries, and provide administrative support as needed.
• Follow all company policies, safety procedures, and operational standards.
• Promote a positive guest experience through exceptional service and attention to detail.

EDUCATION and/or EXPERIENCE

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. Training is provided.