Zoo Guest Services Lead - Admissions & Membership

Nashville Zoo; Nashville (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Healthcare coverage

Employee Assistance Program (EAP)

401(k) retirement plan with company-mp

Paid time off and sick leave

Exclusive zoo perks

Inclusive culture

AZA-accredited facility

Job summary

The Nashville Zoo is seeking a Guest Services Lead to support the Guest Services Director. You will supervise ticketing, membership and guest services operations, train staff, and ensure accurate cash handling and settlements while delivering excellent guest experiences.

This full-time role requires weekend and evening availability, strong communication, and the ability to coordinate with finance and operations to keep admissions smooth and welcoming.

Qualifications

• Ability to supervise others in a positive, encouraging manner.
• Strong communication to foster respect and trust among staff.
• Excellent organization and quick thinking on foot.
• Basic knowledge of accounting principles and controls.
• Experience in hospitality, customer service and/or retail.

Responsibilities

• Oversee daily operations of ticketing, membership and guest services stations.
• Manage daily staff activities across shifts.
• Enforce employee protocols and guidelines as needed.
• Maintain cash handling and daily cash outs/settlements.
• Coordinate change, deposits and supplies with Finance.
• Train staff on Gateway Ticketing System and updates.
• Ensure staff are informed of events affecting guest relations.

Skills

Supervising others

Effective communication

Well-organized

Accounting basics

Hospitality / retail experience

Education

High school diploma or GED

Tools

Cash register

POS software

Job description

The Nashville Zoo is seeking a Guest Services Lead to support the Guest Services Director. You will supervise ticketing, membership and guest services operations, train staff, and ensure accurate cash handling and settlements while delivering excellent guest experiences.

This full-time role requires weekend and evening availability, strong communication, and the ability to coordinate with finance and operations to keep admissions smooth and welcoming.