Zoo Guest Experience & Operations Supervisor

Brown County, Wisconsin; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Brown County Zoo seeks a Guest Services Supervisor to lead daily guest services, drive a high-quality guest experience, and supervise staff in admissions, merchandise, dining and daily programs. The role involves operating attractions, managing cash, and ensuring clean, safe facilities.

Strong communication and supervisory skills are essential for coordinating volunteers and staff. Responsibilities include opening/closing duties, training subordinates, and maintaining records.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Retail or food industry experience desirable but not necessary.
• Valid Wisconsin Driver's License.
• General knowledge of basic math, reading and accounting.
• Knowledge of and ability to utilize a computer and required software.
• Skill in customer relations and organization.
• Ability to perform medium manual labor.
• Ability to operate a cash register and other concession devices.
• Ability to oversee, organize, coordinate, train and assign work to subordinates and volunteers when needed.

Responsibilities

• Deliver a great guest experience through up-to-date product knowledge and friendly service.
• Oversee admissions, merchandise sales, restaurant service, and daily program knowledge.
• Operate Dahlin Express Train and Endangered Carousel.
• Handle cash accurately and record transactions in POS.
• Perform opening and closing duties and ensure paperwork is completed.
• Maintain cleanliness and sanitation per guidelines in shop, restaurant and pathways.

Job description

Brown County Zoo seeks a Guest Services Supervisor to lead daily guest services, drive a high-quality guest experience, and supervise staff in admissions, merchandise, dining and daily programs. The role involves operating attractions, managing cash, and ensuring clean, safe facilities.

Strong communication and supervisory skills are essential for coordinating volunteers and staff. Responsibilities include opening/closing duties, training subordinates, and maintaining records.