Guest Services Supervisor (LTE) - NEW Zoo

Brown County, WI; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Brown County Zoo seeks a Guest Services Supervisor to lead daily guest services, drive a high-quality guest experience, and supervise staff in admissions, merchandise, dining and daily programs. The role involves operating attractions, managing cash, and ensuring clean, safe facilities.

Strong communication and supervisory skills are essential for coordinating volunteers and staff. Responsibilities include opening/closing duties, training subordinates, and maintaining records.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Retail or food industry experience desirable but not necessary.
• Valid Wisconsin Driver's License.
• General knowledge of basic math, reading and accounting.
• Knowledge of and ability to utilize a computer and required software.
• Skill in customer relations and organization.
• Ability to perform medium manual labor.
• Ability to operate a cash register and other concession devices.
• Ability to oversee, organize, coordinate, train and assign work to subordinates and volunteers when needed.

Responsibilities

• Deliver a great guest experience through up-to-date product knowledge and friendly service.
• Oversee admissions, merchandise sales, restaurant service, and daily program knowledge.
• Operate Dahlin Express Train and Endangered Carousel.
• Handle cash accurately and record transactions in POS.
• Perform opening and closing duties and ensure paperwork is completed.
• Maintain cleanliness and sanitation per guidelines in shop, restaurant and pathways.

Job description

The Guest Services Supervisor in the Guest Services department interacts with Zoo guests daily. Delivering a great guest experience is the #1 priority of the department. To deliver a superior guest experience, Guest Service Supervisors will accomplish this through up-to-date product knowledge and friendly service.

The services provided by the Guest Services Supervisors in the Guest Service department are Zoo admissions, merchandise sales, restaurant service, knowledge of daily programs, assisting in ride operations of the carousel and train, and other areas as necessary.

Delivery of a great guest experience – providing timely, attentive, accurate, upbeat service to Zoo Guests.

Make sure guest’s needs are met using fair, friendly and courteous service.

Ability to communicate effectively and maintain positive working relationships with the public, co-supervisors and subordinates.

Ability to handle cash properly with the expectation that dollar amounts will be verified, and the transaction will be recorded in the Point-of-Safe system.

Maintains cleanliness and sanitation according to established guidelines including but not limited to employee work areas, gift shop, restaurant and Zoo pathways.

Abide by ServSafe Regulations of food handling and preparing food items for sale to guests.

Ability to operate golf carts in a safe manner (do not drive unless trained), Point-of-Sale equipment, photocopiers and basic office tools.

Responsible for closing paperwork and safe verification in the absence of the Guest Services Coordinator and Operations Manager.

Effectively and efficiently, perform opening and closing duties as assigned.

Operate Dahlin Express Train and the Endangered Carousel.

Education & Experience:

Must be 18 years of age; High School Diploma; or any equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities.Retail or food industry experience desirable but not necessary.

Licenses and Certifications:

Valid Wisconsin Driver's License

General knowledge of basic math, reading and accounting.

General knowledge of proper hygiene and health.

General knowledge of State and local health codes pertaining to the food industry and amusement parks.

Knowledge of and ability to utilize a computer and required software.

Skill in customer relations and organization.

Ability to perform medium manual labor.

Ability to perform basic math and accounting functions.

Ability to operate a cash register and other concession devices.

Ability to oversee, organize, coordinate, train and assign work to subordinates and volunteers when needed.

Ability to communicate effectively both orally and in writing.

Ability to follow detailed instructions which may be oral and/or written.

Ability to maintain accurate and current records.

Ability to answer inquiries, complaints, and give directions effectively and with tact and courtesy.

Ability to establish and maintain effective working relationships with staff, volunteers, and the public.

Ability to operate food preparation/dispensing/vending equipment.

Ability to work the required hours of the position.