Zoo Events & Rentals Lead — Create Memorable Experiences

Maryland Zoo; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO 24 days

Sick leave

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Job summary

Maryland Zoo seeks an Events and Rentals Coordinator to plan, coordinate, and execute special events and facility rentals. You will serve as the on-site contact for staff, rental clients, and guests, manage inquiries, and ensure smooth event operations.

You will handle contracts, COIs, payments, and CRM data, while supporting marketing events and partnerships to broaden the Zoo’s reach. A strong focus on customer service and collaboration is essential.

Qualifications

• Bachelor’s degree preferred.
• Minimum one year of direct experience working on large-scale events including sponsor fulfillment.
• Minimum of two years of customer service experience.
• Proficiency with Microsoft Office software, including Outlook, Excel, and Word.
• Willingness to obtain and maintain TIPS certification.
• Possess a valid driver’s license.
• Experience coordinating paid and volunteer staff.

Responsibilities

• Assist in planning, coordinating, and implementing special events and facility rentals, including contracts, and COIs, and collecting and inputting payments into the CRM database.
• Respond to facility rental-related inquiries, schedule tours and walk-throughs with current and prospective rental clients, and assist in subsequent follow-up.
• Perform event setup and breakdown, onsite oversight and execution on event days, including guest check-in and volunteer deployment.
• Communicate with outside contractors regarding event setup details, confirm and coordinate vendor arrivals, and monitor setup.
• Respond to event-related inquiries, assist guests with scheduling tickets, and reschedule tickets as needed.
• Digitize and organize past and current department files, data entry for vendor information, and CRM data entry and cleanup.

Skills

Customer service

Organizational skills

Communication skills

Multitasking

Teamwork

Education

Bachelor’s degree preferred

Tools

Outlook

Excel

Word

Job description

Maryland Zoo seeks an Events and Rentals Coordinator to plan, coordinate, and execute special events and facility rentals. You will serve as the on-site contact for staff, rental clients, and guests, manage inquiries, and ensure smooth event operations.

You will handle contracts, COIs, payments, and CRM data, while supporting marketing events and partnerships to broaden the Zoo’s reach. A strong focus on customer service and collaboration is essential.