Full-Time Events & Rentals Coordinator

John Ball Zoo; Grand Rapids (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision for employee & family

Short-term disability

Long-term disability

Life Insurance

Employee Assistance Program

Parental leave (12 weeks)

401k with employer match

Zoo discounts

Tuition reimbursement

Free Premium Zoo membership

Job summary

John Ball Zoo is seeking a Rentals Coordinator to coordinate and execute weddings, corporate events, after-hours, and other rentals at the zoo’s venues. You will oversee sales, scheduling, bar services, and front-line staff, ensuring exceptional guest experiences.

The role requires strong customer service, teamwork, and organizational skills, with flexible hours including evenings and weekends to support events and zoo operations.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Minimum of 1 year experience in wedding-based settings is preferred.
• Minimum of 2 years experience in a customer services position is preferred.

Responsibilities

• Coordinate and execute rentals at the zoo, including weddings, corporate events, after-hours, and other zoo-related rentals.
• Supervise, train, and schedule seasonal front-line team members to assure successful execution of rentals; support zoo events as needed.
• Oversee the management of bar services at rentals and coordinate with guest services and other departments.

Skills

Customer service

Team leadership

Communication

Sales ability

POS software

Microsoft Office

Scheduling

Evening/weekend hours

Education

Bachelor's degree

Tools

POS software

Cash registers

Microsoft Office

Job description

John Ball Zoo is seeking a Rentals Coordinator to coordinate and execute weddings, corporate events, after-hours, and other rentals at the zoo’s venues. You will oversee sales, scheduling, bar services, and front-line staff, ensuring exceptional guest experiences.

The role requires strong customer service, teamwork, and organizational skills, with flexible hours including evenings and weekends to support events and zoo operations.