Rentals Event Coordinator

John Ball Zoo; Grand Rapids (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision for employee & family

Short-term disability

Long-term disability

Life Insurance

Employee Assistance Program

Parental leave (12 weeks)

401k with employer match

Zoo discounts

Tuition reimbursement

Free Premium Zoo membership

Job summary

John Ball Zoo is seeking a Rentals Coordinator to coordinate and execute weddings, corporate events, after-hours, and other rentals at the zoo’s venues. You will oversee sales, scheduling, bar services, and front-line staff, ensuring exceptional guest experiences.

The role requires strong customer service, teamwork, and organizational skills, with flexible hours including evenings and weekends to support events and zoo operations.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Minimum of 1 year experience in wedding-based settings is preferred.
• Minimum of 2 years experience in a customer services position is preferred.

Responsibilities

• Coordinate and execute rentals at the zoo, including weddings, corporate events, after-hours, and other zoo-related rentals.
• Supervise, train, and schedule seasonal front-line team members to assure successful execution of rentals; support zoo events as needed.
• Oversee the management of bar services at rentals and coordinate with guest services and other departments.

Skills

Customer service

Team leadership

Communication

Sales ability

POS software

Microsoft Office

Scheduling

Evening/weekend hours

Education

Bachelor's degree

Tools

POS software

Cash registers

Microsoft Office

Job description

Rentals Coordinator

Make a difference while helping create memorable experiences at John Ball Zoo! Join a dynamic, growing organization dedicated to saving wildlife and wild places through conservation, education, and exceptional guest experiences. As the Rentals Coordinator, you’ll play an important role in connecting our community with the Zoo by helping create and coordinate experiences that guests will remember long after their visit. We’re looking for an enthusiastic, team-oriented individual who takes pride in creating exceptional guest experiences, thrives in a fast-paced environment, and is excited to contribute to the Zoo’s mission. If you’re ambitious, organized, and passionate about making a difference, we’d love to have you on our team!

Rentals Coordinator

Make a difference while helping create memorable experiences at John Ball Zoo! Join a dynamic, growing organization dedicated to saving wildlife and wild places through conservation, education, and exceptional guest experiences. As the Rentals Coordinator, you’ll play an important role in connecting our community with the Zoo by helping create and coordinate experiences that guests will remember long after their visit. We’re looking for an enthusiastic, team-oriented individual who takes pride in creating exceptional guest experiences, thrives in a fast-paced environment, and is excited to contribute to the Zoo’s mission. If you’re ambitious, organized, and passionate about making a difference, we’d love to have you on our team!

This is an hourly full-time position starting at $20.35 - $23.94 per hour

A DAY IN THE LIFE OF A RENTALS COORDINATOR AT JBZ

The Rentals Coordinator is responsible for ensuring the coordination and successful execution of assigned rentals at John Ball Zoo. The Rentals Coordinator works in conjunction with all Guest Service Departments to achieve John Ball Zoo’s total guest service objectives. The Rentals Coordinator will oversee the sales and execution of wedding, corporate, after hours, and other Zoo related rentals at the Bissell Tree House, and various spaces around the zoo. They will also supervise, train, and schedule seasonal front-line team members to assure successful execution of rentals, while also supporting Zoo events as necessary. The Rentals Coordinator will also be responsible for the management of bar services at rentals.

Benefits At Jbz

• Medical plan option
• Dental & Vision for employee & family
• Short-term disability
• Long-term disability
• Life Insurance
• Employee Assistance Program
• 12 Full weeks of parental leave - after one year of service

Additional Benefits

We offer generous vacation time, 9 days of personal time, and 11 paid Holidays each year. We offer a 4% match and 3% employer contribution to your 401k, zoo discounts, employee-only zoo experiences, tuition reimbursement, additional medical benefits to meet your and your family's needs, and a FREE Premium Zoo membership for you and your family.

Qualifications For a Rentals Coordinator At Jbz

• Bachelor’s degree required or equivalent experience in a relevant field
• Minimum of 1 year experience in working in wedding based settings is preferred
• Minimum of 2 years’ experience in a customer services position is preferred
• Ability to lead, motivate, and manage work teams to support organizational objectives and goals.
• Excellent customer service skills, comfortable and skilled in creating positive face-to-face interactions.
• Some sales ability to assure proper closing of various rentals activities.
• Excellent organizational and communications skills.
• Ability to solve problems and resolve conflict.
• Ability to promote and sell Zoo Rentals.
• Ability to monitor budgets and reconcile balances.
• Proficiency in Point of Service software applications, cash register operations, and working knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Project).
• Ability to work irregular hours including evening, weekends and holidays.

ARE YOU READY TO WORK WILD?

John Ball Zoo is a drug-free workplace under federal regulations. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.