Zoo Events & Rentals Lead — Guest-Focused Planning

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

24 days PTO

Medical, dental, vision

401(k)

Job summary

Kaizen Lab Inc. is seeking an Events and Rentals Coordinator to manage and execute special events and facility rentals at the Zoo. The role serves as the on-site contact for Zoo staff, rental clients, and guests on event days, ensuring smooth execution and strong guest service.

The coordinator will support administrative tasks, assist with vendor coordination, and help drive revenue goals while promoting DEAI initiatives and sustainability within the department.

Qualifications

• Bachelor’s degree preferred.
• Minimum one year of direct experience working on large-scale events including sponsor fulfillment.
• Minimum of two years of customer service experience.
• Proficiency with Microsoft Office software, including Microsoft Outlook, Excel, and Word.
• Willingness to obtain and maintain TIPS certification.
• Possess a valid driver’s license.
• Experience coordinating paid and volunteer staff.

Responsibilities

• Assist in planning, coordinating, and implementing special events and facility rentals, including contracts, COIs, and collecting payments into the CRM database.
• Respond to facility rental inquiries, schedule tours and walk-throughs with clients, and assist in follow-up.
• Perform event setup and breakdown, provide on-site oversight and guest services during events.
• Coordinate with outside contractors, vendors, and sponsors, ensuring their needs are met.
• Respond to event inquiries, assist guests with tickets, and manage confirmations and rescheduling.
• Digitize and organize department files, input vendor data, and tidy CRM data.
• Plan and attend off-site marketing events to boost ticket sales and community awareness.
• Provide superior customer service to guests and rentals, escalating issues when needed.
• Develop partnerships with community organizations to broaden reach and promote inclusive offerings.
• Maintain and organize department supplies and assist with weekly department meetings.

Skills

Customer service

Event coordination

Vendor management

CRM data entry

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Outlook

Excel

Word

CRM software

Job description

Kaizen Lab Inc. is seeking an Events and Rentals Coordinator to manage and execute special events and facility rentals at the Zoo. The role serves as the on-site contact for Zoo staff, rental clients, and guests on event days, ensuring smooth execution and strong guest service.

The coordinator will support administrative tasks, assist with vendor coordination, and help drive revenue goals while promoting DEAI initiatives and sustainability within the department.