Guest Experience & Administrative Coordinator

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

24 days PTO

Sick leave

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with employer match

Zoo membership + guest passes

Job summary

Maryland Zoo is seeking a Business Administrator to provide exceptional guest services, administrative support, and help coordinate office activities at Mansion House. You will greet visitors, assist with events, manage reservations for education programs, and support cross-department collaboration while upholding Zoo values and mission.

Ideal candidates have strong customer service experience, basic office software skills, and familiarity with POS systems.

Qualifications

• Customer service experience required.
• Six months of administrative support or related experience strongly preferred.
• Basic knowledge of Microsoft Office, Google Workspace, and web-based applications required.
• Familiarity with Point-Of-Sale systems strongly preferred.

Responsibilities

• Greet visitors and direct them to appropriate staff.
• Inform staff when vendors arrive and need escorts.
• Sell Zoo products or services and answer inquiries.
• Inform guests about events, programs and campus information.
• Answer and direct incoming calls; take messages and provide information.
• Maintain knowledge of Zoo products, pricing, and exhibits and assist with reservations.
• Coordinate scheduling of Mansion House conference rooms and related spaces.
• Process and distribute mail; manage receivables and courier services.

Skills

Customer service

Verbal communication

Written communication

Hospitality

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Point-of-Sale systems

Job description

Maryland Zoo is seeking a Business Administrator to provide exceptional guest services, administrative support, and help coordinate office activities at Mansion House. You will greet visitors, assist with events, manage reservations for education programs, and support cross-department collaboration while upholding Zoo values and mission.

Ideal candidates have strong customer service experience, basic office software skills, and familiarity with POS systems.