Zoo Administrative Secretary

Minot Parks; Minot, Northern (ND, KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Minot Parks is seeking a Zoo Administrative Secretary in Minot, ND. The role provides administrative support to the Zoo Director and staff, including handling calls, coordinating rentals, and managing memberships and ticketing.

The position requires a high school diploma and 3 years of admin experience, with responsibility for cash handling, supervising volunteers, and assisting with marketing and web updates.

Qualifications

• High School Diploma or equivalent with 3 years administrative experience.
• Valid North Dakota Driver’s License.
• Knowledge of or willingness to learn Meta Business Suite.

Responsibilities

• Answer and route incoming calls to appropriate staff.
• Assist walk-in and online facility and auditorium rentals.
• Manage daily ticket sales, stroller/wagon rentals, and memberships.
• Operate and balance the cash register.
• Maintain gift shop and facility areas, including bathrooms.
• Track attendance and daily traffic; prepare reports.
• Support Zoo Marketing Director with photos and social media content.

Skills

Customer service

Administrative support

Communications

Cash handling

Office software

Education

High School Diploma or equivalent

3 years administrative experience

Tools

Recreation software

Meta Business Suite

Microsoft Office

POS (Point of Sale)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Zoo Administrative Secretary

Minot, ND, US

8 days ago Requisition ID: 1219

Salary Range: $40,000.00 To $45,000.00 Annually

GENERAL PURPOSE: Performs a variety of clerical functions and provides administrative support to the Zoo Director and Administrative Staff. This position reports to the Public Programs Manager.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position‑specific duties.

• Answers and directs incoming calls to appropriate individuals; takes messages as required.
• Responds to inquiries and provides assistance to customers and the general public.
• Assists walk in and online facility and auditorium rentals.
• Answer phones and direct traffic on weekends.
• Take daily ticket sales, stroller/wagon rental, and sell membership passes for GMZS.
• Operate and balance cash register.
• Cleaning and maintaining strollers, admissions counter, Visitor Center entry and bathrooms.
• Stocking and organization of gift shop area.
• Track daily traffic and create accurate attendance records.
• Provide assistance in other areas of the Zoo as required.
• Assist Minot Park District Marketing Director with obtaining photos and assist in planning, creating, and manage engaging content for all zoo social media platforms.
• Assist Minot Park District Marketing Director with ensuring that the Zoo’s website is up to date.
• Serve as Manager on Duty (MOD), providing operational oversight and staff leadership during assigned shifts.
• Supervise and support volunteers and part‑time staff as assigned.
• Collaborate with other managers to ensure a seamless visitor experience and uphold zoo standards.
• Work evenings, weekends, and holidays as required for zoo events and coverage.
• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS:

Education and Experience:

High School Diploma or equivalent, AND three years administrative experience; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

• Must possess a valid North Dakota Driver’s License.

Required Knowledge of:

• General office practices and equipment.
• General knowledge or willingness to learn recreation software.
• Standard computer software applications.
• Basic accounting and bookkeeping principles.
• Customer service standards and protocol.
• Knowledge of or is willing to learn Meta Business Suite

Required Skill in:

• Coordinating and performing a variety of administrative functions.
• Preparing correspondence, notices, brochures, advertisements, summaries, and reports.
• Maintaining departmental files, records, supply inventories, and office equipment.
• Answering incoming calls and providing customer service to the public.
• Work is performed in a standard office environment.