Administrative Receptionist

Natural and Cultural Resources; North Carolina; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Pay equity for women

Paid parental leave

Fair chance policies

Supportive work community

Job summary

The North Carolina Zoo, part of the Department of Natural and Cultural Resources (DNCR), is hiring an Administrative Receptionist for its Zoo Administrative Building in Asheboro, NC. You will provide excellent customer service, answer calls, and support the Communications section with various clerical tasks.

Ideal candidates will have a High School diploma or GED and experience in administrative or customer-service work. Work hours are 8:00 a.m.

Qualifications

• Minimum education: High School diploma or GED.
• Experience in administrative or customer-service work preferred (greeting visitors, answering calls, providing information).
• Ability to use a computer for email, online resources and standard office equipment.

Responsibilities

• Greet guests with a smile and friendly attitude.
• Answer and respond to incoming calls on a multi-line system.
• Assist guests with questions related to park information and wayfinding.

Skills

Customer service

Communication

Listening

Education

High School or GED

Tools

Multi-line phone system

Job description

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov.

Description of Work

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a professional, welcoming, and highly organized individual to serve as an Administrative Receptionist. In this role, the Administrative Receptionist supports the Communications section by serving as the first point of contact for guests, staff, and external partners entering the Zoo’s Administrative Building. The Receptionist provides exceptional customer service, manages a multi‑line phone system, assists with administrative tasks, and communicates essential information about Zoo operations, policies, and procedures. This position plays an important role in ensuring a positive and efficient experience for all who interact with the Zoo’s administrative offices.

Key Responsibilities

• Greet guests with a smile while maintaining a friendly and approachable attitude toward guests and staff.
• Answer and respond to incoming calls using a multi‑line phone system.
• Exercise strong listening skills and use available resources to assist guests with questions related to park information, local information, call transfers, and wayfinding.
• Assist with administrative duties such as typing, reviewing documents, assembling materials, and completing other assigned tasks.
• Exercise good judgment and patience when interacting with guests, including handling repetitive questions.
• Display a sense of urgency and professionalism at all times.
• Maintain a working knowledge of Zoo‑wide policies and procedures.

Knowledge Skills and Abilities / Management Preferences

Recruitment Range: $16.00 per hour

Applicants meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred: Management Prefers Experience in administrative or customer‑service work, including but not limited to greeting visitors, managing multi‑line phone systems, providing information to guests or clients, and performing general office or clerical tasks.

Position & Physical Requirements

Must possess the physical ability to hear well, speak clearly, walk short distances, and lift up to 25 lbs. Strong communication, decision‑making, and organizational skills, with the ability to work effectively independently. Ability to use a computer to navigate email, online resources, and general office equipment such as printers and scanners. Must have a valid NC driver’s license. Must be 18 years of age or older. Work hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with a one‑hour lunch break. Must comply with the NC Zoo Dress Code and AppearancePolicy. This position is located at: 4401 Zoo Parkway Asheboro, NC27205.

Minimum Education and Experience

• High School or General Education Development (GED) diploma
• Or an equivalent combination of education and experience

If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.

Division Description

The North Carolina Zoo exists for the enjoyment, education and inspiration of all our citizens and visitors.The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents.

Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job‑related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.DNCR supports pay equity for women, establishes paid parental leave for birth, adoption, and foster care, and implements fair chance policies.Join a team that welcomes, values, respects and supports all members of our work community.

Benefits

• DNCR supports pay equity for women
• DNCR establishes paid parental leave for birth, adoption, and foster care
• DNCR implements fair chance policies
• Join a team that welcomes, values, respects and supports all members of our work community

Applications must be submitted by 11:59:59 PM on the night prior to the closing date.