Zoo Administrative Secretary

Minot Park District; Minot (ND); On-site; USD 40,000 - 45,000; Full time

Job summary

Minot Park District seeks an organized Zoo Administrative Secretary to join our team in Minot, ND. The role provides administrative support to the Zoo Director and staff, including rental coordination, ticket sales, and visitor services.

Responsibilities include phone coverage, cash handling, daily attendance tracking, and assisting with marketing content and website updates. Evening and weekend shifts are required for events.

Qualifications

• High School Diploma or equivalent plus 3 years administrative experience.
• Valid North Dakota Driver’s License required.
• Basic accounting and bookkeeping principles.
• Customer service standards and protocol.
• Knowledge of Meta Business Suite or willingness to learn.

Responsibilities

• Answer and direct incoming calls; relay messages as needed.
• Assist with facility and auditorium rentals and ticket sales.
• Operate cash register and balance daily cash receipts.
• Maintain gift shop and Visitor Center areas tidy and stocked.
• Track attendance and assist with zoo events and coverage.
• Support marketing with photos and social media content.

Skills

Administrative coordination

Customer service

Office software

Cash handling

Communication

Team collaboration

Education

High School Diploma

Three years administrative experience

Tools

Meta Business Suite

Recreation software

Point of Sale system

Office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Zoo Administrative Secretary

Minot, ND, US

Salary Range: $40,000.00 To $45,000.00 Annually

GENERAL PURPOSE: Performs a variety of clerical functions and provides administrative support to the Zoo Director and Administrative Staff. This position reports to the Public Programs Manager.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Answers and directs incoming calls to appropriate individuals; takes messages as required.
• Responds to inquiries and provides assistance to customers and the general public.
• Assists walk in and online facility and auditorium rentals.
• Answer phones and direct traffic on weekends.
• Take daily ticket sales, stroller/wagon rental, and sell membership passes for GMZS.
• Operate and balance cash register.
• Cleaning and maintaining strollers, admissions counter, Visitor Center entry and bathrooms.
• Stocking and organization of gift shop area.
• Track daily traffic and create accurate attendance records.
• Provide assistance in other areas of the Zoo as required.
• Assist Minot Park District Marketing Director with obtaining photos and assist in planning, creating, and manage engaging content for all zoo social media platforms.
• Assist Minot Park District Marketing Director with ensuring that the Zoo’s website is up to date.
• Serve as Manager on Duty (MOD), providing operational oversight and staff leadership during assigned shifts.
• Supervise and support volunteers and part-time staff as assigned.
• Collaborate with other managers to ensure a seamless visitor experience and uphold zoo standards.
• Work evenings, weekends, and holidays as required for zoo events and coverage.
• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS:

Education and Experience:

High School Diploma or equivalent, AND three years administrative experience; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

• Must possess a valid North Dakota Driver’s License.

Required Knowledge of:

• General office practices and equipment.
• General knowledge or willingness to learn recreation software.
• Standard computer software applications.
• Basic accounting and bookkeeping principles.
• Customer service standards and protocol.
• Knowledge of or is willing to learn Meta Business Suite

Required Skill in:

• Coordinating and performing a variety of administrative functions.
• Preparing correspondence, notices, brochures, advertisements, summaries, and reports.
• Maintaining departmental files, records, supply inventories, and office equipment.
• Answering incoming calls and providing customer service to the public.
• Work is performed in a standard office environment.