Cash Management & Reservation Assistant

nc; North Carolina; On-site; USD 22,000 - 25,000; Full time

Job summary

The North Carolina Zoo is seeking a detail‑oriented Cash Management/Reservation Assistant to support front‑line guest services and cash operations. You will process advance ticket sales, assist with daily cash office tasks, and use POS and online reservation systems to ensure accurate records and smooth operations.

Qualifications include a high school diploma or GED, with preferred experience in cash handling and reservations.

Qualifications

• High school diploma or GED is required.
• Experience with cash handling and guest‑services is preferred.
• Familiarity with point‑of‑sale or reservation software is advantageous.

Responsibilities

• Rotate between the Reservations/Advance Ticket Sales Office and the Cash Management Office as needed; cross‑training provided.
• Provide excellent customer service in person, by phone, and online to internal and external customers.
• Process park ticket sales through group sales, picnic rentals, online sales, and other channels.
• Maintain accuracy entering data and operate POS and reservation software.
• Remain accountable for cash and deposits, and assist with daily financial reporting.

Skills

Cash handling

Reservations

Guest services

POS systems

Reservation software

Currency counters

Education

High school diploma or GED

Tools

POS systems

Reservation software

Currency counters

Job description

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

S-Operations & Trades (S)

Position Number

Grade

TS

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a detail‑oriented, efficient, and customer‑focused individual to serve as a Cash Management Assistant/Reservation Assistant.

In this role, the Cash Management/Reservation Assistant supports the Cash Management and Reservations Branch by providing accurate, efficient, and friendly service to Zoo guests and staff. Team members are trained to process advance ticket sales and reservations, assist with daily cash office operations, and utilize point‑of‑sale and online reservation systems. They handle financial transactions, maintain precise records, respond to inquiries, and help ensure smooth, professional support for Zoo programs, events, and daily operations.

Key Responsibilities

• Rotate between the Reservations/Advance Ticket Sales Office and the Cash Management Office as needed; cross‑training will be provided.
• Provide excellent customer service in person, by phone, and online to both internal and external customers.
• Process park ticket sales through group sales, picnic rentals, online sales, and other reservation channels.
• Maintain a high level of accuracy and attention to detail when entering alphabetical and numerical data.
• Use computers and standard or specialized office equipment to complete daily tasks, including point‑of‑sale systems, reservation software, specialty printers, and currency counters.
• Remain fully accountable for cash, cash items, and making change.
• Assist with daily operational funds, deposits, and financial reporting as directed.
• Display a sense of urgency and professionalism at all times.
• Assist with additional duties and support other Guest Services areas as assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $16.00 per hour

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed onthe vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are notrequired. Applicants who possess the following are preferred:

Management Prefers

• Experience in cash handling, reservations, or guest‑services work, including but not limited to processing financial transactions, assisting customers in person or by phone, using point‑of‑sale or reservation software, and maintaining accurate records for ticketing, group sales, or event bookings.

Position & Physical Requirements

• Possesses sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices for animals and guests.
• Willing and able to work varied and extended shifts, including holidays, weekends, and event support as needed, which may fall outside normal Zoo operating hours.
• Able to navigate paved, rough, or uneven pathways.
• Must be at least 18 years of age
• Available to work weekends and holidays

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• High school or General Educational Development (GED) diploma

Or

• An equivalent combination of education and experience

If there are no qualified candidatesremainingin the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilitiesrequiredfor the position, the agency may consider for this position a trainee who does not meet theminimumrequirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary beingadjusted upaccordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.

Division Description

The North Carolina Zoological Park exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents.

Learn about the NC ZOO: https://www.nczoo.org

Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job‑related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation or political influence. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Veteran’s and National Guard Preference

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Employment Eligibility

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources

Division of the North Carolina Zoo

4401 Zoo Parkway

Asheboro, NC 27205

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.