Zone Project Manager

Tata Consultancy Services Limited; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Discretionary bonus

Medical coverage

Parental leave

Commuter benefits

Training reimbursement

401K plan

Job summary

Tata Consultancy Services in Phoenix, AZ is seeking a Project Manager to lead EUC project delivery across multiple sites and countries. You will define scope, timelines, and deliverables, coordinate with field technicians and cross-functional teams, and drive cutover and stabilisation activities to ensure a smooth transition to BAU.

The role requires extensive experience in EUC deployments, device refreshes, OS migrations, and strong change-management skills, with a focus on governance and risk

Qualifications

• EUC / Workplace projects delivery experience.
• Multi-site and multi-country rollout management.
• Device refresh and OS migration (Windows/macOS).
• Endpoint management tools (Intune / SCCM / Jamf).
• Project planning, scheduling, and execution.
• RAID management (Risks, Issues, Dependencies).
• Field technician and vendor coordination.
• Change management and cutover / hypercare handling.

Responsibilities

• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site).
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria.
• Lead project kick-off, planning, execution, hypercare, and BAU handover.
• Drive site onboarding/offboarding readiness and execution.
• Manage EUC rollouts: device refresh, OS upgrades, peripherals, site setup/relocations.
• Build and maintain an integrated project plan including dependencies, critical path, and cutover steps.
• Coordinate with Field Technicians for scheduling, site access, onsite activities, and coverage.
• Align cross-tower teams for end-to-end execution.
• Maintain RAID log and drive mitigation to closure.
• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management.
• Provide weekly status reports highlighting progress, risks, issues, and support required.
• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints).
• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach.
• Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications.
• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU.
• Ensure compliance with security policies, access controls, and EUC standards during deployment.
• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records).
• Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned.
• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable).
• Track effort/cost vs plan and highlight variances early (if financials are in scope).
• Drive continuous improvement through standard templates, playbooks, and process optimization.

Skills

EUC / Workplace projects delivery

Multi-site rollout management

Device refresh & OS migration

Endpoint management tools

Project planning & execution

RAID management

Field technician coordination

Change management & hypercare

Tools

Intune

SCCM

Jamf

Job description

Must Have Technical/Functional Skills

• EUC / Workplace projects delivery experience
• Multi-site and multi-country rollout management
• Device refresh and OS migration (Windows/macOS)
• Endpoint management tools (Intune / SCCM / Jamf)
• Project planning, scheduling, and execution
• RAID management (Risks, Issues, Dependencies)
• Field technician and vendor coordination
• Change management and cutover / hypercare handling

Roles & Responsibilities

• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria
• Lead project kick-off, planning, execution, hypercare, and BAU handover
• Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution
• Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations
• Build and maintain an integrated project plan including dependencies, critical path, and cutover steps
• Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage
• Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure
• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management
• Provide weekly status reports highlighting progress, risks, issues, and support required
• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)
• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)
• Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications
• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU
• Ensure compliance with security policies, access controls, and EUC standards during deployment
• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)
• Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned
• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)
• Track effort/cost vs plan and highlight variances early (if financials are in scope)
• Drive continuous improvement through standard templates, playbooks, and process optimization

Salary Range-$80,000-$100,000 a year

#LI-KR3

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Location: Phoenix, AZ

Function: TECHNOLOGY

Role: Project Manager

ID: 438316

Skills: Desktop

Salary Range: $80,000 - $100,000