Zone Project Manager

Tata Consultancy Services; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage

Parental leaves

401K plan

Job summary

Tata Consultancy Services seeks an experienced EUC project delivery lead to manage multi-site, multi-country rollouts and end-to-end deployments. You will coordinate field technicians and vendors, schedule device refreshes and OS upgrades, and drive cutover activities with proper governance and risk tracking.

You’ll ensure security compliance, maintain RAID logs, and deliver a smooth handover to BAU while reporting progress and blockers to leadership.

Qualifications

• EUC / Workplace projects delivery experience.
• Multi site and multi country rollout management.
• Device refresh and OS migration (Windows/macOS).
• Endpoint management tools (Intune / SCCM / Jamf).
• Project planning, scheduling, and execution.
• RAID management (Risks, Issues, Dependencies).
• Field technician and vendor coordination.
• Change management and cutover / hypercare handling.

Responsibilities

• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site).
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria.
• Lead project kick-off, planning, execution, hypercare, and BAU handover.
• Drive site onboarding/offboarding readiness and execution.
• Manage EUC rollouts: device refresh, OS upgrades, peripherals, site setup/relocations.
• Build and maintain integrated project plan with dependencies and cutover steps.
• Coordinate with Field Technicians for scheduling and site access.
• Align cross-tower teams for end-to-end execution.
• Maintain RAID log and drive mitigation to closure.
• Run governance cadence and provide status updates.

Skills

EUC project delivery

Multi-site rollout

OS migration

Endpoint management

Project planning

RAID management

Field technician coordination

Change management

Cutover / hypercare

Vendor coordination

Governance & reporting

Tools

Intune

SCCM

Jamf

Job description

• Multi site and multi country rollout management
• Device refresh and OS migration (Windows/macOS)
• Endpoint management tools (Intune / SCCM / Jamf)
• Project planning, scheduling, and execution
• Field technician and vendor coordination
• Change management and cutover / hypercare handling
• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria
• Lead project kick-off, planning, execution, hypercare, and BAU handover
• Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution
• Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations
• Build and maintain integrated project plan including dependencies, critical path, and cutover steps
• Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage
• Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure
• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management
• Provide weekly status reports highlighting progress, risks, issues, and support required
• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)
• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)
• Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications
• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU
• Ensure compliance with security policies, access controls, and EUC standards during deployment
• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)
• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)
• Track effort/cost vs plan and highlight variances early (if financials are in scope)
• Drive continuous improvement through standard templates, playbooks, and process optimization

Job Description

Must Have Technical/Functional Skills

• EUC / Workplace projects delivery experience
• Multi site and multi country rollout management
• Device refresh and OS migration (Windows/macOS)
• Endpoint management tools (Intune / SCCM / Jamf)
• Project planning, scheduling, and execution
• RAID management (Risks, Issues, Dependencies)
• Field technician and vendor coordination
• Change management and cutover / hypercare handling

Roles & Responsibilities

• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria
• Lead project kick-off, planning, execution, hypercare, and BAU handover
• Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution
• Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations
• Build and maintain integrated project plan including dependencies, critical path, and cutover steps
• Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage
• Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure
• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management
• Provide weekly status reports highlighting progress, risks, issues, and support required
• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)
• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)
• Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications
• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU
• Ensure compliance with security policies, access controls, and EUC standards during deployment
• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)
• Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned
• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)
• Track effort/cost vs plan and highlight variances early (if financials are in scope)
• Drive continuous improvement through standard templates, playbooks, and process optimization

Salary Range-$90,000-$120,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.