EUC Zone Project Manager – Global Device Rollouts

Tata Consultancy Services Limited; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Discretionary bonus

Medical coverage

Parental leave

Commuter benefits

Training reimbursement

401K plan

Job summary

Tata Consultancy Services in Phoenix, AZ is seeking a Project Manager to lead EUC project delivery across multiple sites and countries. You will define scope, timelines, and deliverables, coordinate with field technicians and cross-functional teams, and drive cutover and stabilisation activities to ensure a smooth transition to BAU.

The role requires extensive experience in EUC deployments, device refreshes, OS migrations, and strong change-management skills, with a focus on governance and risk

Qualifications

• EUC / Workplace projects delivery experience.
• Multi-site and multi-country rollout management.
• Device refresh and OS migration (Windows/macOS).
• Endpoint management tools (Intune / SCCM / Jamf).
• Project planning, scheduling, and execution.
• RAID management (Risks, Issues, Dependencies).
• Field technician and vendor coordination.
• Change management and cutover / hypercare handling.

Responsibilities

• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site).
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria.
• Lead project kick-off, planning, execution, hypercare, and BAU handover.
• Drive site onboarding/offboarding readiness and execution.
• Manage EUC rollouts: device refresh, OS upgrades, peripherals, site setup/relocations.
• Build and maintain an integrated project plan including dependencies, critical path, and cutover steps.
• Coordinate with Field Technicians for scheduling, site access, onsite activities, and coverage.
• Align cross-tower teams for end-to-end execution.
• Maintain RAID log and drive mitigation to closure.
• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management.
• Provide weekly status reports highlighting progress, risks, issues, and support required.
• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints).
• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach.
• Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications.
• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU.
• Ensure compliance with security policies, access controls, and EUC standards during deployment.
• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records).
• Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned.
• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable).
• Track effort/cost vs plan and highlight variances early (if financials are in scope).
• Drive continuous improvement through standard templates, playbooks, and process optimization.

Skills

EUC / Workplace projects delivery

Multi-site rollout management

Device refresh & OS migration

Endpoint management tools

Project planning & execution

RAID management

Field technician coordination

Change management & hypercare

Tools

Intune

SCCM

Jamf

Job description

Tata Consultancy Services in Phoenix, AZ is seeking a Project Manager to lead EUC project delivery across multiple sites and countries. You will define scope, timelines, and deliverables, coordinate with field technicians and cross-functional teams, and drive cutover and stabilisation activities to ensure a smooth transition to BAU.

The role requires extensive experience in EUC deployments, device refreshes, OS migrations, and strong change-management skills, with a focus on governance and risk