Zone Project Manager

Tata Consultancy Services; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Maternal & Parental Le

Insurance Options: Auto & Home

Commuter Benefits & Certification &amp

Vacation & Holidays

401K Plan & Student Loan Refinancing

Job summary

Tata Consultancy Services in San Francisco is seeking an experienced EUC Project Manager to own end-to-end delivery across multiple sites and countries. You will manage device refresh, OS migrations, and deployment governance while coordinating cross-functional teams and vendors.

The role requires strong planning, RAID management, and change-control discipline to ensure smooth transitions to BAU, with a salary range reflecting US market rates.

Qualifications

• EUC / Workplace projects delivery experience.
• Multi site / multi country rollout management.
• Device refresh and OS migration (Windows/macOS).
• Experience with endpoint management tools (Intune / SCCM / Jamf).
• Project planning, scheduling and execution.
• RAID management (Risks, Issues, Dependencies).
• Field technician and vendor coordination.

Responsibilities

• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site).
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria.
• Lead project kick-off, planning, execution, hypercare, and BAU handover.
• Drive site onboarding/offboarding readiness and execution.
• Manage EUC rollouts: device refresh, OS upgrades, peripherals, site setup/relocations.
• Build and maintain integrated project plan with dependencies and cutover steps.
• Coordinate with Field Technicians for scheduling and coverage.
• Align cross-tower teams for end-to-end execution.
• Maintain RAID log and drive mitigation to closure.
• Run governance cadence and provide weekly status reports.
• Manage escalations and blockers; plan cutover and rollback if needed.
• Coordinate Change Management activities and CAB approvals.
• Lead hypercare/stabilization post-deployment; transition to BAU.
• Ensure security policy compliance and asset tracking.
• Manage vendors/partners for staging, shipping, and rollout.
• Track effort/cost vs plan and highlight variances.

Skills

EUC projects delivery

Multi-site rollout management

OS migrations

Endpoint management tools

Project planning

RAID management

Vendor coordination

Job description

Job Description

• Multi site and multi country rollout management
• Device refresh and OS migration (Windows/macOS)
• Endpoint management tools (Intune / SCCM / Jamf)
• Project planning, scheduling, and execution
• Field technician and vendor coordination
• Change management and cutover / hypercare handling
• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria
• Lead project kick-off, planning, execution, hypercare, and BAU handover
• Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution
• Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations
• Build and maintain integrated project plan including dependencies, critical path, and cutover steps
• Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage
• Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure
• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management
• Provide weekly status reports highlighting progress, risks, issues, and support required
• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)
• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)
• Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications
• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU
• Ensure compliance with security policies, access controls, and EUC standards during deployment
• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)
• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)
• Track effort/cost vs plan and highlight variances early (if financials are in scope)
• Drive continuous improvement through standard templates, playbooks, and process optimization

Must Have Technical/Functional Skills

• EUC / Workplace projects delivery experience
• Multi site and multi country rollout management
• Device refresh and OS migration (Windows/macOS)
• Endpoint management tools (Intune / SCCM / Jamf)
• Project planning, scheduling, and execution
• RAID management (Risks, Issues, Dependencies)
• Field technician and vendor coordination
• Change management and cutover / hypercare handling

Roles & Responsibilities

• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria
• Lead project kick-off, planning, execution, hypercare, and BAU handover
• Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution
• Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations
• Build and maintain integrated project plan including dependencies, critical path, and cutover stepsCoordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage
• Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure
• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management
• Provide weekly status reports highlighting progress, risks, issues, and support required
• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)
• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)
• Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications
• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU
• Ensure compliance with security policies, access controls, and EUC standards during deployment
• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)
• Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned
• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)
• Track effort/cost vs plan and highlight variances early (if financials are in scope)
• Drive continuous improvement through standard templates, playbooks, and process optimization

Salary Range-$90,000-$120,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.