Zero Waste Field Educator & Sales Rep

Universal Waste Systems, Inc.; California; On-site; USD 46,000 - 60,000; Full time

Job summary

Universal Waste Systems, Inc. is seeking a Zero Waste Rep (Field Sales & Education) to enroll customers in recycling and organics programs across Southern California. You will spend most days in the field visiting commercial and multi-family accounts and support data entry and scheduling from the office.

Candidates should have a CA driver's license and customer-facing experience. Bilingual candidates are a plus, and you must be willing to participate in community events and occasional

Qualifications

• Valid CA driver’s license and reliable personal vehicle required.
• One or more years of high-volume Customer Service or Waste Industry experience required.
• Five (5) years general customer facing work experience
• High School Diploma or equivalent required, college degree preferred
• Customer Enrollment or Sales experience preferred
• Previous experience managing client relationships preferred
• Bilingual preferred (i.e. Spanish, Mandarin, Thai, Armenian)
• Ability to perform physical requirements of the position with or without reasonable accommodations
• Physical ability to walk, stand, and work in the field for a majority of the time
• Ability to move carts, open bin lids, and lift up to 50 lbs. if needed
• Ability to perform manual sorting of waste and recycling materials with PPE
• Zero Waste experience or training a plus

Responsibilities

• Represent Universal Waste Systems as the service provider for the recycling & organics collection programs to hundreds of businesses and multi-family customers in the city of Los Angeles, South Gate, Los Alamitos, Maywood, and several other cities
• Educate, monitor and assist customers with program elements (waste prevention, recycling, organics)
• Conduct regular and ongoing business and multi-family site visits, measure enclosures, perform waste assessments and “right-sizing”
• Participate in regular waste characterization studies (sorting and documenting waste, recycling & organics)
• Provide logistical account support including, but not limited to: setting up Service Agreements, overseeing accounts, identifying problem areas, and providing employee training opportunities
• Document, photograph and maintain accurate account records and reports
• Advise and support customers in setting up their internal recycling programs
• Educate customers on waste prevention techniques, material reuse, and edible food rescue
• Participate in public education and outreach activities (e.g. farmer’s markets, community events)
• Conduct route review & contamination checks as required by jurisdictions
• Educate customers on state regulations (i.e. AB 341, AB 1826, SB 1383 etc.) and help local jurisdictions enforce the requirements
• Utilize customized outreach software (filemaker) to maintain and update customers’ account and diversion data, and document all communications
• Provide field observation notes for company reports, presentations, and social media outreach
• Troubleshoot logistical and operational challenges
• Handle client communications, conflict resolution, and program compliance
• Provide support to other UWS departments, including Customer Service and Operations

Skills

Customer service

Waste industry experience

Sales experience

Bilingual

MS Outlook

Calendar

Education

High School Diploma or equivalent

College degree preferred

Tools

MS Outlook

Calendar

Job description

Universal Waste Systems, Inc. is seeking a Zero Waste Rep (Field Sales & Education) to enroll customers in recycling and organics programs across Southern California. You will spend most days in the field visiting commercial and multi-family accounts and support data entry and scheduling from the office.

Candidates should have a CA driver's license and customer-facing experience. Bilingual candidates are a plus, and you must be willing to participate in community events and occasional