Zero Trust Tech Support Engineer – Hybrid (Austin)

WebHosting; Austin (TX); Híbrido; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Cloudflare in Austin, TX seeks a Technical Support Engineer for Zero Trust on a hybrid schedule. You will work with large and complex customers to deploy and operate Cloudflare’s Zero Trust products, including Access, Gateway, Tunnels, and the One client, ensuring reliable, secure access and quick issue resolution.

The role demands strong networking and security fundamentals, hands-on IAM/MFA experience, and the ability to translate technical concepts into actionable guidance for customers while

Formación

• Minimum 3 years of experience as a Support Engineer for networking or web security products.
• Strong troubleshooting skills with ability to explain complex concepts to customers.
• Experience with MFA (TOTP, FIDO, WebAuth, etc.) and IdP/IAM systems.

Responsabilidades

• Serve as a trusted technical advisor for enterprise customers using Cloudflare’s Zero Trust platform.
• Troubleshoot and resolve complex issues related to identity, device security, and secure application access.
• Communicate with customers via phone, video, chat and Salesforce tickets; document resolutions.

Conocimientos

Troubleshooting

Customer support

Networking basics

IdP/IAM knowledge

Educación

Bachelor's in CS or related

Herramientas

Okta

Microsoft Entra

Descripción del empleo

Cloudflare in Austin, TX seeks a Technical Support Engineer for Zero Trust on a hybrid schedule. You will work with large and complex customers to deploy and operate Cloudflare’s Zero Trust products, including Access, Gateway, Tunnels, and the One client, ensuring reliable, secure access and quick issue resolution.

The role demands strong networking and security fundamentals, hands-on IAM/MFA experience, and the ability to translate technical concepts into actionable guidance for customers while