App Performance Tech Support Engineer — Hybrid Austin

Cloudflare, Inc.; San Francisco (CA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Cloudflare, Inc. is seeking a Technical Support Engineer, Application Performance in Austin, TX. This full-time, hybrid role requires a 11:00 AM Central start time and in-office presence twice weekly to support customers ranging from bloggers to Fortune 500 companies.

You will work with cross-functional teams to resolve complex technical issues, learn Cloudflare products, and grow your expertise in internet technologies while shaping AI-driven support workflows and documentation.

Qualifications

• 3-5 years of experience in technical customer support, especially with large enterprise clients.
• Strong written and verbal communication skills.
• Solid understanding of how the Internet works, including DNS, TLS, HTTP(S).
• Experience with Linux and command-line tools.

Responsibilities

• Fulfill support requests via chat, email, and phone.
• Collaborate with senior engineers to analyze and troubleshoot issues.
• Track requests in the ticketing system and provide timely updates.
• Contribute to AI-powered workflows and update documentation as needed.
• Provide feedback to improve product and support processes.

Skills

Technical support

Enterprise customers

Linux

Networking fundamentals

Scripting (Bash/Python/JS)

Tools

curl

dig

traceroute

openssl

git

Job description

Cloudflare, Inc. is seeking a Technical Support Engineer, Application Performance in Austin, TX. This full-time, hybrid role requires a 11:00 AM Central start time and in-office presence twice weekly to support customers ranging from bloggers to Fortune 500 companies.

You will work with cross-functional teams to resolve complex technical issues, learn Cloudflare products, and grow your expertise in internet technologies while shaping AI-driven support workflows and documentation.