App Performance Support Engineer

Precision Labs; Austin (TX); Hybrid; USD 75,000 - 120,000; Full time

Job summary

Cloudflare is seeking a Technical Support Engineer in Austin for a full-time hybrid role. You will work with customers and cross-functional teams to tackle a variety of technical challenges, gaining hands-on experience with our products and internet technologies.

You will help improve AI-driven workflows, document findings, and contribute to product improvements. The role emphasizes collaboration, learning, and delivering exceptional support for enterprise customers.

Qualifications

• 3-5 years of experience in a technical customer support role, preferably with enterprise customers.
• Strong written and verbal communication skills.
• Understanding of how the Internet works across OSI layers 3, 4, and 7.

Responsibilities

• Fulfill support requests via chat, email, and phone.
• Collaborate with senior engineers to troubleshoot customer issues.
• Track support requests using our ticketing system.
• Participate in team meetings to discuss feedback.
• Define and update AI skills and conversational journeys for automated workflows.

Skills

Technical support

Linux command line

DNS/HTTP(S)

Automation scripting

Customer communication

Education

CS/IT degree

Tools

curl

dig

traceroute

openssl

git

Nginx/Apache

Job description

Cloudflare is seeking a Technical Support Engineer in Austin for a full-time hybrid role. You will work with customers and cross-functional teams to tackle a variety of technical challenges, gaining hands-on experience with our products and internet technologies.

You will help improve AI-driven workflows, document findings, and contribute to product improvements. The role emphasizes collaboration, learning, and delivering exceptional support for enterprise customers.