Zero Trust Technical Support Engineer — Enterprise

Cloudflare, Inc.; San Francisco (CA); Híbrido; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Cloudflare, Inc. is seeking a Technical Support Engineer for Zero Trust in Austin. You will join a team that supports enterprise customers, resolving complex issues in identity, device security, and secure access.

The role requires strong troubleshooting, superb customer communication, and collaboration with product and security teams. The position offers a hybrid setup with expectation to work from the Austin office twice weekly.

Formación

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or related field, or equivalent experience.
• 3+ years in a Support Engineer role for networking or web security products.
• Experience with MFA methods (TOTP, SMS, FIDO, U2F, WebAuth, etc.).
• Experience with IdP/IAM/SCIM and authentication protocols (SAML, OIDC).
• Strong troubleshooting and customer-facing communication skills.

Responsabilidades

• Serve as a trusted technical advisor for enterprise customers using Zero Trust products.
• Troubleshoot and resolve complex technical issues related to identity, device security, and access.
• Communicate with customers via phone, video, chat, and Salesforce tickets.
• Diagnose and remediate authentication and network configuration challenges.
• Create and maintain knowledge base articles and troubleshooting guides.
• Collaborate with Product, Engineering, and Security teams to resolve issues.
• Provide feedback to drive product improvements aligned with user needs.
• Assist customers in identifying and responding to security incidents.

Conocimientos

Networking fundamentals

Cloud platforms

Database querying

Identity & access management

Authentication protocols

Security incident response

Customer support

Troubleshooting

Educación

Bachelor's degree in CS/IS/Cybersecurity

Herramientas

Okta

Microsoft Entra

Ping Identity

Descripción del empleo

Cloudflare, Inc. is seeking a Technical Support Engineer for Zero Trust in Austin. You will join a team that supports enterprise customers, resolving complex issues in identity, device security, and secure access.

The role requires strong troubleshooting, superb customer communication, and collaboration with product and security teams. The position offers a hybrid setup with expectation to work from the Austin office twice weekly.