Developer Platform Tech Support Engineer

WebHosting; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Cloudflare is seeking a Technical Support Engineer for the Developer Platform in Austin, TX. This hybrid, full-time role focuses on assisting developers using Cloudflare services, resolving complex issues, and improving AI-assisted workflows.

You will investigate platform behavior, guide customers on logs and tracing, and contribute to runbooks, scripts, and documentation to ensure consistent, high-quality support. A strong technical background and clear communication are essential.

Qualifications

• 3-5 years of experience in technical customer or developer support.
• Excellent written and verbal communication; explain complex findings clearly.
• Structured troubleshooting approach: isolate variables, analyze logs and errors.
• Strong understanding of HTTP(S), DNS, SSL/TLS, caching and edge vs origin flow.
• Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries.
• Experience supporting or deploying cloud-hosted web applications.
• Curiosity, independent learning, and sound judgment when prioritizing cases.

Responsibilities

• Own technical support cases from initial investigation through resolution via email, chat, and phone.
• Troubleshoot builds and deployments, runtime errors, routing, and storage integrations.
• Replicate behavior in sandbox, analyze logs, and guide observability and tracing.
• Collaborate with Engineering on escalations with clear reproduction steps and diagnostics.
• Define and update runbooks, AI skills, and documentation for automated workflows.
• Improve diagnostic scripts and tools to help resolve issues faster.
• Prioritize cases by impact and coordinate across time zones.
• Collaborate with Product and Engineering to report bugs and improve reliability.

Skills

Technical support

Communication

Troubleshooting

HTTP/DNS/SSL

REST APIs/JSON

Cloud applications

Independent learning

Job description

Cloudflare is seeking a Technical Support Engineer for the Developer Platform in Austin, TX. This hybrid, full-time role focuses on assisting developers using Cloudflare services, resolving complex issues, and improving AI-assisted workflows.

You will investigate platform behavior, guide customers on logs and tracing, and contribute to runbooks, scripts, and documentation to ensure consistent, high-quality support. A strong technical background and clear communication are essential.