Zero Trust Support Engineer - Enterprise, Weekend in Austin

Candidate; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to work with our largest and most technically sophisticated customers on deployment and operation. You will collaborate with Product, Engineering, and Security teams to resolve issues and improve the user experience.

Based in Austin, TX, you will be expected to work from our Austin office twice a week. The role emphasizes troubleshooting, SSO/SAML/OIDC, MFA, and cloud platform integrations to ensure customers can

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). This may also include specialized bootcamps.
• Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP.
• Experience with building projects on Cloudflare or using Cloudflare Products.

Responsibilities

• Serve as a trusted technical advisor, providing advanced support for enterprise customers on Cloudflare Zero Trust.
• Troubleshoot and resolve complex issues related to identity, device security, and secure application access.
• Communicate with customers via phone, video conference, chat and Salesforce tickets.
• Diagnose and remediate configuration and integration challenges with authentication protocols (SSO, SAML, OIDC).
• Create and maintain knowledge base articles and troubleshooting guides.
• Partner with Product, Engineering, and Security teams to resolve issues.
• Provide feedback to drive product improvements and alignment with user needs.
• Assist customers in identifying and responding to security incidents using Cloudflare threat tools.

Skills

Weekend shift availability

3+ years in Support Engineering

Troubleshooting complex issues

Customer service & communication

Independent & collaborative work

MFA technologies experience

Identity & access management (IdP, IAM

Auth protocols (SAML, OIDC)

Networking fundamentals

Cloud platforms (AWS/Azure/GCP)

Databases (PostgreSQL/MySQL/MS SQL)

CS/InfoSec related degree

Cloudflare certifications (CZT, CISSP,

Cloudflare product experience

Education

Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or related field

Tools

Salesforce

Zoom

Google Meet

Job description

Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to work with our largest and most technically sophisticated customers on deployment and operation. You will collaborate with Product, Engineering, and Security teams to resolve issues and improve the user experience.

Based in Austin, TX, you will be expected to work from our Austin office twice a week. The role emphasizes troubleshooting, SSO/SAML/OIDC, MFA, and cloud platform integrations to ensure customers can