ZA Retention Specialist

Sporty Group; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-first company

Quarterly performance bonuses

20 days annual leave + public holidays

Top-of-the-line equipment

Annual company retreats

Job summary

Sporty Group is seeking a Retention Specialist to support South Africa-focused campaigns and promotions, driving customer engagement and loyalty locally. You will coordinate with product and analytics, run retention activities, and help ensure offers stay competitive across markets.

The role emphasizes collaboration, data-driven decisions, and regional operational input, with a remote-first setup and quarterly performance bonuses.

Qualifications

• Bachelor's degree in marketing, business, or a related field.
• 2+ years' experience in retention, CRM, or customer lifecycle management.
• Experience in the Online Casino or broader iGaming industry is strongly preferred.
• Strong analytical skills and data-driven mindset.
• Excellent communication skills, fluent in written and spoken English.
• Familiarity with retention and marketing automation tools is a plus.

Responsibilities

• Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets.
• Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization.
• Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy.
• Help ensure regional offers and promotions are delivered on time and remain competitive.
• Coordinate with external partners on campaign execution and follow-up tasks.
• Support personalization and automation initiatives by providing regional operational input.

Skills

Analytical skills

Communication skills

English proficiency

Education

Bachelor's degree in marketing or related field

Tools

CRM software

Marketing automation tools

Job description

About the role

As a Retention Specialist at Sporty, you'll play a hands-on role in supporting the delivery of South Africa focused campaigns and promotions that drive customer engagement and loyalty locally. You'll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you'll provide operational support to keep campaigns running smoothly and effectively.

What you'll be doing

• Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets
• Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
• Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
• Help ensure regional offers and promotions are delivered on time and remain competitive
• Coordinate with external partners on campaign execution and follow-up tasks
• Support personalization and automation initiatives by providing regional operational input

What you'll bring

• Bachelor's degree in marketing, business, or a related field
• 2+ years' experience in retention, CRM, or customer lifecycle management
• Experience in the Online Casino or broader iGaming industry is strongly preferred
• Strong analytical skills and data-driven mindset
• Excellent communication skills, fluent in written and spoken English
• Familiarity with retention and marketing automation tools is a plus

What's in it for you

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 20 days annual leave + public holidays
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• South African employment contract
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities