Z1 Customer Service Representative

Enthusiast Auto Holdings; Carrollton (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Enthusiast Auto Holdings is seeking a Customer Service Representative in Carrollton, GA (West Atlanta area) for a full-time onsite role. The team handles shipping logistics, returns, and claims while providing technical support to ensure customer satisfaction.

Ideal candidates show a positive attitude, strong communication, automotive knowledge (preferred), and proficiency in Microsoft Office. Bilingual Spanish is a plus; prior CS or call center experience is beneficial.

Qualifications

• Positive attitude and customer-focused mindset required.
• Automotive knowledge preferred to assist parts customers.
• Basic computer skills and familiarity with office software.
• Proficiency in Microsoft Office suite.
• Excellent verbal and written communication abilities.
• Bilingual Spanish preferred to support diverse customers.
• Experience in customer service or call center is a plus.

Responsibilities

• Interact with customers in person, over the phone, and via email.
• Set up returns and exchanges; manage cancellations and order modifications.
• Verify part numbers and fitment for orders.
• Process shipping claims for damaged or lost orders.
• Provide technical support to customers as needed.
• Maintain timely and accurate responses to inquiries.

Skills

Customer service mindset

Automotive knowledge

Basic computer skills

Microsoft Office

Strong communication

Bilingual Spanish

Call center experience

Tools

Microsoft Office

Job description

Customer Service Representative

Carrollton, GA (West Atlanta area) - Full Time

Description

Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:

Customer Service

• Interact with customer in person, over the phone, and through email
• Set up returns and exchanges
• Cancellations and order modifications
• Ensure order accuracy
• Verify part numbers and fitment
• Shipping claims for damaged or lost orders
• Provide technical support
• Respond to customers in timely manor
• Other duties as assigned

Availability

• Must be onsite
• 40-hour workweek with occasional nights and weekends

Requirements

• Positive attitude and customer service mindset
• Automotive knowledge preferred
• Basic Computer Skill knowledge
• Proficient in Microsoft Office suite
• Exhibit strong communication skills
• Bilingual (Spanish) proficiency preferred
• Customer Service/Call center experience preferred