Z1 Customer Service Representative

Z1 Motorsports, Inc.; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Z1 Motorsports, Inc. in Carrollton, GA is seeking a Customer Service Representative to join our team. You will assist customers with shipping logistics, returns, damaged or lost package claims, and provide technical support to ensure satisfaction.

The role requires a on-site 40-hour workweek, with some evenings and weekends as needed. Strong communication skills and automotive knowledge are a plus, and bilingual Spanish is preferred.

Qualifications

• Positive attitude and customer service mindset.
• Automotive knowledge preferred.
• Basic computer skills and proficiency in Microsoft Office.
• Strong communication skills required.
• Spanish bilingual proficiency preferred.
• Customer service/call center experience preferred.

Responsibilities

• Interact with customer in person, over the phone, and through email.
• Set up returns and exchanges.
• Cancellations and order modifications.
• Ensure order accuracy.
• Verify part numbers and fitment.
• Shipping claims for damaged or lost orders.
• Provide technical support.
• Respond to customers in timely manor.
• Other duties as assigned.

Skills

Positive attitude + customer service

Automotive knowledge

Basic computer skills

Microsoft Office proficiency

Strong communication skills

Bilingual Spanish

Customer service/call center exp

Tools

Microsoft Office Suite

Job description

Description

Customer Service Representative

Carrollton, GA (West Atlanta area) - Full Time

Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:

DUTIES AND RESPONSIBILITIES:

Customer Service

• Interact with customer in person, over the phone, and through email
• Set up returns and exchanges
• Cancellations and order modifications
• Ensure order accuracy
• Verify part numbers and fitment
• Shipping claims for damaged or lost orders
• Provide technical support
• Respond to customers in timely manor
• Other duties as assigned

Availability

• Must be onsite
• 40-hour workweek with occasional nights and weekends

Requirements

EXPERIENCE & QUALIFICATIONS:

• Positive attitude and customer service mindset
• Automotive knowledge preferred
• Basic Computer Skill knowledge
• Proficient in Microsoft Office suite
• Exhibit strong communication skills
• Bilingual (Spanish) proficiency preferred
• Customer Service/Call center experience preferred