Z1 Customer Service Representative

Z1 Motorsports Inc; Carrollton (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Z1 Motorsports Inc in Carrollton, GA is hiring a Customer Service Representative to join our team onsite. You will assist clients with shipping logistics, returns, and handling damaged or lost package claims while delivering technical support to ensure customer satisfaction.

The role emphasizes strong communication, automotive knowledge, and proficiency with Microsoft Office. Bilingual Spanish is a plus, and prior customer service or call center experience is preferred for success in this

Qualifications

• Positive attitude and customer service mindset.
• Automotive knowledge preferred.
• Basic computer skills.
• Proficient in Microsoft Office.
• Exhibit strong communication skills.
• Bilingual (Spanish) proficiency preferred.
• Customer Service/Call center experience preferred.

Responsibilities

• Interact with customer in person, over the phone, and through email.
• Set up returns and exchanges.
• Cancellations and order modifications.
• Ensure order accuracy.
• Verify part numbers and fitment.
• Shipping claims for damaged or lost orders.
• Provide technical support.
• Respond to customers in timely manor.
• Other duties as assigned.

Skills

Customer service mindset

Automotive knowledge

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Description

Customer Service Representative

Carrollton, GA (West Atlanta area) - Full Time

Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:

DUTIES AND RESPONSIBILITIES:

Customer Service

• Interact with customer in person, over the phone, and through email
• Set up returns and exchanges
• Cancellations and order modifications
• Ensure order accuracy
• Verify part numbers and fitment
• Shipping claims for damaged or lost orders
• Provide technical support
• Respond to customers in timely manor
• Other duties as assigned

Availability

• Must be onsite
• 40-hour workweek with occasional nights and weekends

Requirements

EXPERIENCE & QUALIFICATIONS:

• Positive attitude and customer service mindset
• Automotive knowledge preferred
• Basic Computer Skill knowledge
• Proficient in Microsoft Office suite
• Exhibit strong communication skills
• Bilingual (Spanish) proficiency preferred
• Customer Service/Call center experience preferred