Automotive Customer Support & Logistics Specialist

Z1 Motorsports, Inc.; Carrollton (GA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Z1 Motorsports, Inc. in Carrollton, GA is seeking a Customer Service Representative to join our team. You will assist customers with shipping logistics, returns, damaged or lost package claims, and provide technical support to ensure satisfaction.

The role requires a on-site 40-hour workweek, with some evenings and weekends as needed. Strong communication skills and automotive knowledge are a plus, and bilingual Spanish is preferred.

Qualifications

• Positive attitude and customer service mindset.
• Automotive knowledge preferred.
• Basic computer skills and proficiency in Microsoft Office.
• Strong communication skills required.
• Spanish bilingual proficiency preferred.
• Customer service/call center experience preferred.

Responsabilités

• Interact with customer in person, over the phone, and through email.
• Set up returns and exchanges.
• Cancellations and order modifications.
• Ensure order accuracy.
• Verify part numbers and fitment.
• Shipping claims for damaged or lost orders.
• Provide technical support.
• Respond to customers in timely manor.
• Other duties as assigned.

Connaissances

Positive attitude + customer service

Automotive knowledge

Basic computer skills

Microsoft Office proficiency

Strong communication skills

Bilingual Spanish

Customer service/call center exp

Outils

Microsoft Office Suite

Description du poste

Z1 Motorsports, Inc. in Carrollton, GA is seeking a Customer Service Representative to join our team. You will assist customers with shipping logistics, returns, damaged or lost package claims, and provide technical support to ensure satisfaction.

The role requires a on-site 40-hour workweek, with some evenings and weekends as needed. Strong communication skills and automotive knowledge are a plus, and bilingual Spanish is preferred.