Customer Service Representative

Titan Motor Sports; Orlando (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Titan Motorsports is hiring a Customer Service Representative to join the sales team in Orlando. You will be the first point of contact for customers worldwide, handling inquiries and guiding them through resolution steps.

The role involves high-volume inbound calls and email correspondence, with emphasis on clear communication and efficient information gathering. Ideal candidates bring 1+ year in customer service, 3+ years in automotive/performance industries, and familiarity with automotive

Qualifications

• At least 1 year of experience in customer service including retail or any high impact customer service role.
• 3+ years of relevant hands-on experience in the Automotive Performance and Motorsport industry.
• Knowledge of Automotive basics including verbiage and functionality.
• Familiarity with Automotive parts and parts manufacturers.
• Experience with Windows workstations and Microsoft Office Tools.

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries and resolving issues promptly.
• Handle inbound calls, emails, faxes, or written letters with professionalism and accuracy.
• Gather information, assess caller needs, and educate customers on solutions.
• Maintain knowledge of Titan Motorsports products and common automotive terminology.

Skills

Customer service

Tools

Windows

Microsoft Office Tools

Job description

Job Title: Customer Service Representative

Description:

Titan Motorsports is looking for Customer Service Representatives to join our sales team. The successful applicant will be working directly with our customers from across the world. You will be our first-line of contact to our customers. You will use our tools to recieve track and resolve customer issues. As a Titan Motorsports Customer Service Representative you will professionally handle a high volume of complex inbound calls, which may also include correspondence to emails, faxes or written letters. Ensure questions and issues are resolved both promptly and accurately. Assist in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller's needs, and providing education along the way.

Duties Responsibilities:

• At least 1 year of experience in customer service including retail or any high impact customer service role.
• 3+ years of relevant hands-on experience in the Automotive Performance and Motorsport industry.
• Knowledge of Automotive basics including verbiage and functionality.
• Familiarity with Automotive parts and parts manufacturers.
• Experience with Windows workstations and Microsoft Office Tools.