Youth Services Support Supervisor

State of Oklahoma; United States; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health coverage

Vacation and sick leave

Retirement savings plan

Employee assistance program

Job summary

The Office of Juvenile Affairs (OJA) is seeking a Customer Service Representative II for the Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. The role involves handling confidential information, operating telephone and communications equipment, and supervising youth during counts and daily activities.

You will support internal and external customers, respond to information requests, manage materials, and assist with mailings and billing notices. A background check is required.

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work; plus one additional year of experience in customer service, mail room operations or technical clerical work.
• Equivalent combination of education and experience.
• Knowledge of methods and procedures concerning public contact; telephone procedures; spelling, punctuation and grammar; arithmetic.

Responsibilities

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.

Job description

The Office of Juvenile Affairs (OJA) is seeking a Customer Service Representative II for the Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. The role involves handling confidential information, operating telephone and communications equipment, and supervising youth during counts and daily activities.

You will support internal and external customers, respond to information requests, manage materials, and assist with mailings and billing notices. A background check is required.