Customer Service Lead – Youth Care Center

State of Oklahoma; Tecumseh (OK); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

State of Oklahoma’s Office of Juvenile Affairs in Tecumseh, OK is seeking a Customer Service Representative II at the Central Oklahoma Juvenile Center. This role requires handling confidential information, operating telecommunications equipment, and supervising youth during counts and daily activities.

You will respond to inquiries, provide information, and support staff with clerical tasks while upholding mission and ethics; a background check is required and a valid Oklahoma driver’s license

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work; plus one additional year in customer service, mail room operations or technical clerical work.
• Equivalent combination of education and experience.
• Must possess a valid Oklahoma driver’s license.

Responsibilities

• Supervises employees providing services and information to customers and trains staff.
• Responds to requests for informational materials and maintains inventory of materials.
• Prepares notices, reconciles billing discrepancies and issues reminders.
• Maintains records and sells merchandise; handles mail and postage; directs requests to appropriate service.
• Receives customers, answers calls; provides information or directs to the right department.
• Interprets agency policies, develops daily operation procedures; screens documents for correctness.

Skills

Public contact

Telephone procedures

Spelling & grammar

Arithmetic

Training techniques

Customer service

Office equipment

Computers

Tools

Office equipment

Computers

Job description

State of Oklahoma’s Office of Juvenile Affairs in Tecumseh, OK is seeking a Customer Service Representative II at the Central Oklahoma Juvenile Center. This role requires handling confidential information, operating telecommunications equipment, and supervising youth during counts and daily activities.

You will respond to inquiries, provide information, and support staff with clerical tasks while upholding mission and ethics; a background check is required and a valid Oklahoma driver’s license