Youth Retention & Outcomes Coach

Agape Child & Family Services, Inc.; Memphis (TN); On-site; USD 45,000 - 49,000; Full time

Job summary

Agape Child & Family Services, Inc. is seeking a TeamWorks Retention Specialist to support former OSY participants in sustaining employment or education after exit. The role emphasizes follow-up, barrier removal, and milestone-based incentives within a collaborative, mission-driven team.

Responsibilities include proactive outreach, crisis response, and accurate documentation in VOS systems, ensuring program quality and compliance with WIOA requirements.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Experience in customer service or youth support roles.
• Proficient in MS Office 365 and case management systems.

Responsibilities

• Proactive follow-up with former participants via text, phone, or letter during the post-exit period.
• Identify barriers to retention and refer to internal or external resources.
• Manage incentive vouchers and track milestone progress for participants.

Skills

Customer service

Data entry

Youth support

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office 365

CaseWorthy

VOS (Jobs4TN)

Smartsheet

Job description

Agape Child & Family Services, Inc. is seeking a TeamWorks Retention Specialist to support former OSY participants in sustaining employment or education after exit. The role emphasizes follow-up, barrier removal, and milestone-based incentives within a collaborative, mission-driven team.

Responsibilities include proactive outreach, crisis response, and accurate documentation in VOS systems, ensuring program quality and compliance with WIOA requirements.