Impactful Outreach & Retention Specialist

HOUSING WORKS INC; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Educational benefit

Tuition loan reimbursement

Job summary

Housing Works, in partnership with the Department of Youth & Community Development (DYCD), launched the CRED Program, a 24-week paid training initiative for justice-involved individuals. The Outreach & Retention Specialist will engage in networking, provide counseling to promote continuity of care, and monitor client retention after program completion.

Reporting to the Program Manager, you will build referral relationships, conduct screenings, and lead work readiness groups while ensuring timely

Qualifications

• Experience working with justice-involved or justice-impacted individuals.
• Strong written documentation and communication skills.
• Good problem-solving skills and ability to work autonomously.
• Microsoft Office Suite, particularly Excel, required.
• Ability to obtain and maintain DOC clearance.

Responsibilities

• Participate in networking and in-community outreach activities to raise awareness of program services and promote program enrollment.
• Develop referral relationships with community-based organizations, faith-based institutions and grassroot organizations in assigned catchment areas.
• Conduct initial screening assessments with individuals referred to the program.
• Facilitate program orientation and work readiness groups.
• Meet with clients assigned to caseload bi-weekly to provide retention support.
• Monitor client employment retention outcomes and provide individual vocational counseling sessions to promote long-term retention.
• Assist program leadership with developing and implementing client satisfaction and program evaluation surveys to gain insights to clients’ programmatic experiences.
• Participate in quality improvement activities.
• Participate in case conferences as needed.
• Utilize motivational interviewing strategies and techniques.
• Engage in crisis intervention as needed.
• Utilize internal and external data systems to document program services and client engagement activities.
• Submit daily, weekly and monthly reports timely and accurately.

Skills

Strong written communication

Problem solving

Autonomy

Bilingual in Spanish

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

Housing Works, in partnership with the Department of Youth & Community Development (DYCD), launched the CRED Program, a 24-week paid training initiative for justice-involved individuals. The Outreach & Retention Specialist will engage in networking, provide counseling to promote continuity of care, and monitor client retention after program completion.

Reporting to the Program Manager, you will build referral relationships, conduct screenings, and lead work readiness groups while ensuring timely