General Clerk (NCS) - Mayor's Office of Employment Development

Baltimore City; Pittsburgh (Allegheny County); On-site; USD 21,000 - 40,000; Full time

Job summary

Baltimore City is seeking a General Clerk to support YouthWorks data and staff, under supervision of the Sr. Manager and Data Assistant. The role involves routine tasks following established procedures.

Responsibilities include front-line phone support, information dissemination about YouthWorks and MOED programs, and assisting with data entry and pay cards distribution, all within a collaborative office setting.

Qualifications

• High school diploma or GED required.
• Three years of office/clerical experience.
• Equivalency: combination of education and experience.

Responsibilities

• Answer a 12-line telephone system and provide customer service.
• Assist with data entry and use the YouthWorks system.
• Organize materials for mailings and presentations.
• Support with procuring and tracking supplies.
• Perform other related office tasks as needed.

Skills

Office administration

Customer service

MS Office proficiency

Data entry

Education

High school diploma or GED

Tools

MS Office Suite

Share Drive

Webex

Zoom

Microsoft Teams

Google Workspace

Job description

THIS IS A NON-CIVIL SERVICE POSITION

_ Salary Range: _

_ $15.00 - $28.80 Hourly _

_ Starting Pay: _

_ $18.00 _ _ Hourl _y

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here_:_ https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The General Clerk position provides office support responsibilities to and for the Summer YouthWorks Data Assistant and staff. Work is performed under the supervision of the YouthWorks Sr. Manager and Data Assistant. Assignments are routine in nature and completed in accordance with general work instruction and established office practices and procedures.

Essential Functions

• Answer a (12) Line Telephone System
• Provide excellent customer service by representing the Agency and customer service philosophy, policy and procedures with the utmost integrity.
• Provide accurate information to the public pertaining to YouthWorks and MOED programs.
• Screen incoming calls in a business professional manner; direct calls to appropriate YouthWorks or MOED staff.
• Support the YouthWorks Sr. Manager and Staff during the Data Assistant absence.
• Use the YW System to answer participant and worksite inquiries.
• Make notes in the YouthWorks System for registered youth issues or concerns.
• Research requested information and/or issues with resolution follow-up for worksites and youth.
• Maintain electronic equipment distribution list and log.
• Work in conjunction with Data Assistant to order supplies and printed materials.
• Assist with organizing materials for mailings and presentations.
• Organize, track documents drop-off appointments.
• Support Data Assistant and staff by prioritizing, organizing and follow-up on Projects.
• Support the Data Assistant in the electronic generation and collection of pay cards, and charm cards; along with tracking tools to ensure proper distribution and collection of required items.
• Perform other related work assignments as directed.
• Operate various office equipment which include multi-line telephone system, fax machine, copiers, scanner, shredder and laptop and desktop computer.

Minimum Qualifications

Education: Have a high school diploma or GED equivalent.

AND

Experience: Have three years of office/ clerical experience.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Three (3) years of progressively responsible experience as an Office Assistant or comparable business college course work.
• Must be capable of completing computer data entry and using search functions with database search function for youth and worksites.
• Advanced beginner skills in MS Office Products: Word, Excel and Share Drive.
• Proficiency in various virtual communications platforms such as Webex, Zoom, Microsoft 365, Google and Microsoft teams.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status,military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER