Youth Development Program Lead | Manage Programs & Budgets

YMCA of Greater Charlotte; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

YMCA of Greater Charlotte is seeking a Program Manager, Youth Development to lead Camp and Afterschool programs at the Harris YMCA. You will oversee program development, budgets up to $1M, staff supervision, and quality improvements to serve youth and families.

Collaborate with branch and association leadership to meet revenue and program targets, uphold mission and safety standards, and foster inclusive, caring service across facilities and communities.

Qualifications

• Minimum 3 years of program management or supervisory experience.
• Proven success in budget management and fiscal accountability.
• Experience hiring, supervising, and developing staff teams.
• Strong skills in program development, innovation, and evaluation.
• Commitment to the mission, values, and standards of the YMCA.

Responsibilities

• Lead planning, execution, and evaluation of assigned program areas to ensure quality, innovation, and alignment with YMCA goals.
• Manage program budgets up to $1M, ensuring fiscal accountability and achievement of revenue and expense targets.
• Hire, train, supervise, and evaluate front-line staff to deliver high-quality member and participant experiences.
• Monitor program performance metrics (e.g., participation, revenue, retention) and adjust strategies as needed.
• Develop and implement program enhancements based on participant needs, feedback, and industry best practices.
• Foster strong relationships with members, participants, families, and community partners to support engagement and growth.
• Ensure consistent application of YMCA policies, procedures, and safety standards across assigned programs.
• Collaborate with cross-functional teams to support branch and association-wide initiatives.
• Resolve escalated participant or parent issues with professionalism and service recovery strategies.

Skills

Program management

Budget management

Staff leadership

Data analysis

Communication

Community engagement

Conflict resolution

Relationship building

Education

Bachelor’s degree in recreation, education, business, or related field

Tools

Scheduling software

Reporting tools

Job description

YMCA of Greater Charlotte is seeking a Program Manager, Youth Development to lead Camp and Afterschool programs at the Harris YMCA. You will oversee program development, budgets up to $1M, staff supervision, and quality improvements to serve youth and families.

Collaborate with branch and association leadership to meet revenue and program targets, uphold mission and safety standards, and foster inclusive, caring service across facilities and communities.