Youth Career Navigator

Edsi-9; Wilkes-Barre (Luzerne County); On-site; USD 41,000 - 50,000; Full time

Job summary

EDSI in Wilkes-Barre, PA seeks a Youth Career Navigator (non-exempt) to support program participants with employment readiness, case management, and referrals. You will document visits, coordinate with schools and community partners, and ensure contract requirements are met.

The role requires organization, multitasking, and strong communication skills. Bilingual Spanish is preferred; a valid driver''s license and MS Office knowledge are required.

Qualifications

• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer and written communication skills.
• Ability to maintain flexibility as needs of contract or contractor require.
• College Degree or equivalent experience preferred
• Customer service experience required
• A working knowledge of MS Office
• Bi-lingual (Spanish) skills preferred
• Valid driver''s license and clean driving record

Responsibilities

• Provide support and assistance to youth program participants for employment and career advancement.
• Complete enrollment documentation accurately.
• Coordinate with government officials for documentation.
• Manage attendance issues and participant activities.
• Provide case management and follow-up; maintain client files and case notes.
• Refer participants to appropriate services and coordinate with staff and funding agencies.
• Build professional relationships with participants to help overcome employment barriers.
• Work with schools, counselors, and community partners to arrange career exploration opportunities.
• May work outside traditional hours as needed.

Skills

Customer service experience

Telephone communication

Written communication

Spanish bilingual (preferred)

Education

College degree or equivalent experience

Tools

MS Office

Driver's license

Job description

Job Description:Youth Career NavigatorNon-ExemptSalary: $45,000/YearScope of Position· To provide support and assistance to youth program participants in all areas related to gaining and/or retaining employment and career advancement· Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving· This position requires an organized individual who can efficiently handle several responsibilities simultaneouslyEssential Functions· Assist in the preparation of project reports as needed (participation, placement, etc.)· Accurately complete required documentation for enrollment· Work with government officials to ensure appropriate documentation is completed and received· Create solutions to participant attendance problems· Oversee participant activities and assist with workshop schedules· Provide consistent and comprehensive case management and follow-up· Provide individualized assessment of work· Provide referrals to appropriate community service or social service agencies when needed· Maintain organized database of clients and keep detailed documentation of all contacts with clients· Coordinate participant retention services and accommodate participant work schedules· Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract· Share information with appropriate staff and/or funding agencies. Maintain participant files as specified by contractor.· Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination.· Ensure participants follow through with planned activities as outlined in contract with funding agency· Help ensure that positive outcomes and goals are met as required by contractWork with school officials, counselors, community partners, technology centers and community colleges to arrange career exploration opportunities· May be required to work outside of traditional hours on occasion· Other duties as assignedEducation and Experience Requirements· Ability to prioritize tasks and document visits and contacts· Demonstrated telephone, computer and written communication skills· Ability to maintain flexibility as needs of contract or contractor require· College Degree or equivalent experience preferred· Customer service experience required· A working knowledge of MS Office· Valid driver's license and clean driving record· Bi-lingual (Spanish) skills preferredEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.