Career Coach

Edsi-9; Norristown (Montgomery County); On-site; USD 41,000 - 50,000; Full time

Job summary

Edsi-9's EARN Program in Montgomery County, PA is seeking a Career Coach (non-exempt) to support participants in gaining employment and advancing their careers. The role requires high organization, meticulous documentation, and advanced Excel/data-entry skills, with real-time case notes and adherence to state guidelines.

The ideal candidate has a bachelor’s degree or commensurate experience, two years’ customer service, and strong written communication.

Qualifications

• Bachelor’s degree or commensurate experience in human services.
• Two years’ customer service experience; strong communication skills.
• Proficiency in Microsoft Office; advanced Excel and data entry.
• Ability to document visits and contacts in real time.
• Bi-lingual (Spanish) a plus.

Responsibilities

• Provide outreach to program referrals and document notes.
• Schedule one-on-one enrollment meetings and assist with enrollment.
• Create Individual Employment Plans per PA Master Guidelines.
• Support resumes, cover letters, and thank-you letters.
• Assist clients in computer lab with PA CareerLink Montgomery County.
• Enter detailed case narratives in real time.
• Maintain participant files per State guidelines.

Skills

Customer service

Data entry

Excel

Microsoft Office

Written communication

Time management

Education

Bachelor’s degree or commensurate experience in human services

Tools

Adobe

Job description

Job Description:Career Coach (EARN)Non-ExemptSalary: $45,000/yearScope of Position· To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement· Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving· This position requires an organized individual who can efficiently handle several responsibilities simultaneously and work independently· This position requires a large amount of documentation that is required to be organized, processed, and maintained accurately· This position requires an individual who can manage intensive computer work and has an advanced proficiency level in Excel and data entry and is able to meet strict deadlines· This position requires a meticulous individual with exceptional written communication skills and the ability to produce high-quality, detailed case documentation, with attention to spelling and punctuation· Can interpret and apply State Guidelines to case management practicesEssential Function· Provide outreach to all individuals that are referred to the EARN Program from the County Assistance Office. Complete detailed notes on outreach attempts in internal trackers and state data system. Communicate all issues concerning contact with referrals to the County Assistance Office· Schedule one-on-one meetings with the referred client to complete enrollment into the EARN Program. Offer transportation and other accommodations to individuals to be able to successfully complete the EARN Enrollment· Conduct intake assessments to create Individual Employment Plans to guide customers on their path to employment in accordance with PA Master Guidelines· Build professional one-on-one working relationships with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized attention, and coordination.· Maintain daily contact with caseload to document customer activities· Empathize with customers experiencing life challenges, while being solution oriented, catering support according to needs· Effectively communicate outreach to customers serviced remotely through various forms of technology, including phone, email, text, and internet-based applications· Maintain a solution-oriented approach to help customers overcome barriers to employment· Provide referrals and follow up to appropriate community partners or social service agencies when needed. Data enter referrals as mandated in PA Master Guidelines· Encourage customers to participate in and follow through with planned activities· Manage customer attendance and create solutions to attendance problems. Submit weekly recorded timesheets and directed by EARN Program Manager· Assist in updating and creating resumes, cover and thank you letters· Provide intensive one-on-one job search assistance for clients· Assist clients in computer lab with PA CareerLink Montgomery County and Digital Intake, when needed· Follow up with customers to verify and document job placement status· Detailed case narratives entered immediately after any and all communication or attempt at communication with client that accurately describes client’s interaction with the EARN Program. (All case narratives MUST be completed in real time)· Detailed case narratives should also be used to document the submission and completion of paperwork, communication with the CAO, all client activities, time and attendance and next steps. (All case narratives MUST be completed in real time)· Maintain participant files as specified by State guidelines and the Local Workforce BoardEducation and Experience Requirements· Bachelor’s degree or commensurate experience in social work, criminal justice, or other experience in human services (Human services experience working with returning citizens, mental health or employment programs and career counseling experience)· Must have notable experience working in a team environment and must have two years’ customer service experience; good communication and interpersonal skills· Ability to prioritize tasks and document visits and contacts in an organized and timely manner· Demonstrated excellence in video conferencing, telephone, computer, oral and written communication skills· Ability to maintain flexibility as needs of contract or contractor· Requires proficiency in Microsoft Office products; some experience in using creative software such as ADOBE· Bi-lingual (Spanish) a plusEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.