Career Navigator- Workforce Services (New Orleans, LA)

Goodwill Industries of Southeastern Louisiana; New Orleans (LA); On-site; USD 40,000 - 52,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana seeks a Career Navigator to design and execute individualized career plans for program participants. You will mentor clients, assess needs, and coordinate with service providers to help move participants toward self-sufficiency.

The role requires strong communication, organizational skills, and the ability to maintain detailed case records while navigating program guidelines and reporting requirements.

Qualifications

• Minimum of BA or BS degree or one year of experience in criminal justice, social work, employment counseling, placement, human services, or public administration.
• Excellent oral and written communication skills.
• Must be proficient with computers and Microsoft Office applications.

Responsibilities

• Maintain case documentation for every case management session and update records.
• Develop individualized career plans with active listening and needs assessment.
• Suggest development activities and actionable steps to participants.
• Monitor progress and adjust goals to improve outcomes.
• Conduct travel and meetings to assist participants and provide referrals.
• Liaise with program partners to deliver supportive services.
• Stay current with rules and attend workshops and seminars.
• Inform Program Manager of unusual or crisis situations.
• Complete additional tasks as assigned.

Skills

Organizational skills

Communication skills

Public relations

English literacy

Confidentiality

Time management

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

Essential Functions

Assist participants by creating and implementing a career navigation plan that aligns with their goals and encourages self-sufficiency. This involves mentoring participants, identifying their immediate and long-term needs, assessing employability, as well as recognizing any barriers or assets that affect their self-sufficiency. Additionally, it involves communicating with service providers to evaluate participant progress, providing counsel and guidance, and maintaining regular contact with participants through various means such as face-to-face, virtual, or telephonic communication.

Essential Functions

Assist participants by creating and implementing a career navigation plan that aligns with their goals and encourages self-sufficiency. This involves mentoring participants, identifying their immediate and long-term needs, assessing employability, as well as recognizing any barriers or assets that affect their self-sufficiency. Additionally, it involves communicating with service providers to evaluate participant progress, providing counsel and guidance, and maintaining regular contact with participants through various means such as face-to-face, virtual, or telephonic communication.

Responsibilities

This position requires substantial knowledge of coaching and mentoring to develop successful program participants with strong creativity, leadership skills, and oral and written communication abilities. The Career Navigator is responsible for identifying barriers and developing proactive strategies, guiding participants in acquiring life skills and creating and implementing a leadership framework.

• Maintain case documentation by documenting every case management session with case notes, recording all supportive services provided, updating participant records (both physical and electronic), and including any other relevant information needed to help participants meet grant requirements. Review and verify all documentation submitted to support requests for assistance according to program guidelines. Additionally, explain to participants their rights, responsibilities, required actions, and other available services based on their ability to be successful.
• Work collaboratively with participants to create an Individualized Career Plan (ICP) by active listening and performing a needs assessment on each participant.
• Suggest appropriate development activities for program participants by setting clear goals and outlining actionable steps.
• Consistently monitor results to provide timely guidance and feedback to participants to help strengthen specific knowledge or skill areas in order to achieve the participants goals; make adjustments to goals as needed to improve outcomes.
• Conduct other case management activities, such as traveling to assist participants with specific case management needs, prepare participant success stories, create and pull reports, attend meetings and training sessions, assist participants with job search and provide referrals to appropriate outside agencies.
• Monitor participant progress through phone calls, site visits, and case management appointments in accordance with departmental policies and procedures- act as a liaison between program participants and program partners, delivering supportive services.
• Maintain professional knowledge in relevant areas; stay current with job-related rules, statutes, and laws; read and interpret professional literature to augment role-specific knowledge; and attend applicable workshops, meetings, and seminars.
• Keep the Program Manager informed of unusual and/or crisis situations as they arise.
• Complete other tasks as assigned.

Skills and Abilities

• Must have excellent organizational skills and be able to complete projects efficiently and independently.
• Must have excellent communication skills including verbal, phone, word processing, email and internet.
• Must have good public relations skills and the ability to work with employees and the public.
• Must establish and maintain effective working relationships with, and among, all personnel.
• Must be able to read, write and communicate clearly in English.
• Must be able to work occasionally long or extended hours, including weekends.
• Must be able to function in a hectic work environment with occasional periods of high stress.
• Must maintain strict confidentiality of all information.

Requirements

• Minimum of BA or BS degree is required or one-year experience in criminal justice, social work, employment counseling, placement, human services, or public administration. Excellent oral and written communication skills.
• Must be proficient in operating a computer and have experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media applications.
• Must provide own transportation.
• Must be able to clear OMV check.
• Must possess valid operator’s license and maintain current vehicle registration, liability insurance and vehicle inspection.
• Must be ambulatory.

Physical/Mental Demands

Must be able to tolerate frequent periods of high stress, heavy workload, and multiple priorities. Must be able to see, hear, speak, and otherwise communicate effectively.

• VETERANS STRONGLEY ENCOURAGED TO APPLY**