YMCA Welcome Center Host — Member Concierge & Cashier

YMC; Saugus (MA); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Free 2 Adult Family Membership

Job summary

The YMCA of Metro North in Saugus, MA is seeking a Welcome Center Associate to greet members, answer inquiries and guide visitors. You will be the primary contact for information, help with program details, handle financial transactions, and promote the Y mission.

Shifts include mornings, afternoons and evenings; 18+ years old; CPR/AED certification preferred; this on-site role offers a free family membership and opportunities to build community across the branch.

Qualifications

• Must have superior interpersonal and communications skills.
• Basic math, personal computer skills and experience with standard business software.
• Must be a minimum of 18 years old.
• Ability to respond to safety and emergency situations.
• Ability to build genuine relationships with participants and maintain a welcoming environment.

Responsibilities

• Greet all members, staff and volunteers when entering the building and acknowledge them as they leave.
• Learn and use members’ names frequently.
• Promote the YMCA mission and programs in all interactions.
• Refer members to Y program staff or staff member when appropriate.
• Inform and involve members in other Y activities and volunteer opportunities.
• Connect members to others with similar needs to create small communities.
• Handle financial transactions and maintain a balanced cash till.
• Monitor facility use and ensure proper paperwork is completed.
• Maintain confidentiality of all member, employee and volunteer information.

Skills

Interpersonal communication

Customer service

Cash handling

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

The YMCA of Metro North in Saugus, MA is seeking a Welcome Center Associate to greet members, answer inquiries and guide visitors. You will be the primary contact for information, help with program details, handle financial transactions, and promote the Y mission.

Shifts include mornings, afternoons and evenings; 18+ years old; CPR/AED certification preferred; this on-site role offers a free family membership and opportunities to build community across the branch.