Welcome Center Concierge - Salem YMCA

YMCA of the North Shore; North Salem (MA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free YMCA membership

Training & development

Career growth opportunities

Retirement plan

Welcoming team culture

Job summary

YMCA of the North Shore is seeking a friendly and energetic Part-Time Member Services Team Member for the Salem YMCA. You’ll be the first point of contact for members and guests, offering tours, answering questions, and assisting with memberships at the Salem YMCA Welcome Center.

The role emphasizes exceptional customer service, relationship-building across a diverse community, and a supportive, team-based environment.

Qualifications

• Must be at least 18 years of age.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Responsibilities

• Provide friendly, welcoming service to members, guests, and program participants in person and over the phone.
• Welcome prospective members, provide facility tours, and promote YMCA memberships and programs.
• Build positive relationships with members and help connect them to programs, services, and resources that meet their needs.
• Assist with membership questions, updates, and concerns while following YMCA policies and procedures.
• Communicate with supervisors regarding questions or concerns that require additional assistance.
• Help maintain a safe and welcoming environment for members and guests.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Positive attitude

Welcoming demeanor

Job description

Now Hiring: Member Services Team Member - Salem YMCA

Connect. Welcome. Make a Difference.

Are you an energetic, friendly, and social person who enjoys connecting with people and thrives in a fast-paced environment? Do you love providing great customer service and helping others feel welcome? This may be the perfect role for you!

The Salem YMCA is seeking a motivated and welcoming individual to join our Member Services Welcome Center team. In this part-time role, you'll be one of the first points of contact for our members and guests, helping them connect with YMCA programs and services, answering questions, providing facility tours, and assisting with membership needs.

As a Member Services Team Member, You Will:

• Provide friendly, welcoming service to members, guests, and program participants in person and over the phone.
• Welcome prospective members, provide facility tours, and promote YMCA memberships and programs.
• Build positive relationships with members and help connect them to programs, services, and resources that meet their needs.
• Assist with membership questions, updates, and concerns while following YMCA policies and procedures.
• Communicate with supervisors regarding questions or concerns that require additional assistance.
• Help maintain a safe and welcoming environment for members and guests.
• Monitor locker rooms when needed and respond appropriately to emergencies.

Part-Time Schedule

• Monday: 1:00 PM - 6:00 PM
• Tuesday: 1:00 PM - 6:00 PM
• Wednesday: 1:00 PM - 6:00 PM
• Friday: 9:00 AM - 1:00 PM

What We're Looking For:

• Friendly, outgoing, and positive personality.
• Strong communication and customer service skills.
• Ability to build relationships with a diverse community of members and guests.
• Comfortable working in a fast-paced, highly relational environment.
• Reliable, dependable, and able to work as part of a team.
• Passion for helping others and creating a welcoming YMCA experience.

Why Work for the Y?

At the YMCA, you're more than an employee—you're part of a mission-driven team working to strengthen our community.

• FREE YMCA membership and discounts on YMCA programs.
• Paid training and professional development.
• Opportunities for career growth and advancement across the YMCA of the North Shore.
• Retirement fund with a company contribution.
• A welcoming team environment where you can make a difference every day.

Qualifications

• Must be at least 18 years of age.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.