Service Delivery Director - Membership

YMCA of Greater Richmond; Virginia (MN); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Free YMCA membership

Childcare discounts

Professional development

Job summary

The YMCA of Greater Richmond is seeking a full-time Service Delivery Director to lead the Membership department at the Tuckahoe Family YMCA. The role focuses on growing branch membership and expanding our community impact while supervising staff and ensuring quality program delivery.

The position requires afternoons, evenings, and weekends, with a mission-driven, team-oriented approach and strong communication skills. Extensive community engagement and budget management are part of the role.

Qualifications

• Excellent verbal and written communication skills.
• Interpersonal abilities and flexible work style are necessary.
• Ability to coach full-time and part-time staff and manage interruptions.

Responsibilities

• Lead the Membership department to ensure high-quality member experience and program delivery.
• Drive membership growth through recruitment, retention, and satisfaction.
• Supervise and mentor part-time staff, fostering a positive, team-oriented culture.
• Manage departmental budgets and meet key performance metrics.
• Build strong relationships with members, community partners, and stakeholders.

Skills

Communication

Interpersonal skills

Flexible schedule

Staff coaching

Education

Bachelor's degree

Job description

The YMCA of Greater Richmond is currently seeking a full-time, highly motivated, mission-driven, team-oriented professional to serve as our Service Delivery Director at the Tuckahoe Family YMCA. We are seeking a Service Delivery Director to lead and oversee the Membership department, which includes the supervision of staff. A primary continued focus of this role will be the growth of branch membership, aiming to enhance our community impact and organizational reach.

Key Responsibilities

• Lead the Membership departments, ensuring a high-quality member experience and consistent program delivery.
• Drive membership growth, focusing on recruitment, retention, and member satisfaction.
• Supervise and mentor part-time staff, promoting a positive, team-oriented culture.
• Manage departmental budgets and ensure financial sustainability while meeting key performance metrics.
• Build strong relationships with members, community partners, and stakeholders.

This is a hands-on position that will require afternoons, evenings, and weekends.

Qualifications

A Bachelor's degree in a related field is preferred. At least two years of related experience in a supervisory role is required. Previous experience in membership, or wellness programming is preferred. Excellent verbal and written communication skills, interpersonal abilities and flexible work style are necessary. Diplomacy, act, and the ability to work with a variety of people, in a variety of situations are essential. Must be able to meet deadlines and manage interruptions and handle requests efficiently, successfully coach full-time and part-time staff, and have strong computer proficiency.

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.

Compensation/Benefits

• Competitive salary range: $45,043 - $50,650 per year.
• Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.