YMCA in Westfield - Member Services Representative - Mornings

Ymca Of Greater Indianapolis; Westfield (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free membership

Free child care (20 hrs/wk)

Flexible hours

Retirement

Employee Assistance Program

Discounted program fees

Professional development

Job summary

Westfield YMCA in Westfield, IN is seeking a Part-Time Member Services Representative to deliver friendly, efficient service at the front desk and support daily operations. The role requires basic office skills, a customer-focused approach, and the ability to learn YMCA software.

Training completes within 60–90 days; candidates should be at least 16 and have a high school diploma or equivalent. You will assist members with check-in, answer inquiries, process transactions, and refer questions to

Qualifications

• High school diploma preferred.
• Must be able to perform basic office tasks and learn YMCA software.
• Ability to operate standard office equipment and perform data entry.

Responsibilities

• Provide excellent member services at the front desk.
• Assist members with check-in, inquiries and transactions.
• Support daily operations and refer questions to appropriate staff.
• Learn and use YMCA software programs within 60–90 days.

Skills

Basic member service skills

Telephone etiquette

Data entry skills

Computer proficiency

Math and calculator proficiency

Filing and office procedures

YMCA software familiarity

Education

High school diploma or equivalent

Tools

YMCA software programs

Copier

Fax machine

Job description

Job Details: Job Location: Westfield YMCA - Westfield, IN 46074, Position Type: Part Time, Job Shift: Part Time, Job Category: Member Services, Benefits Include:

• Free YMCA of Greater Indianapolis Membership
• 20 Hours Per Week of Free Child Care
• Flexible Hours/Scheduling
• Retirement
• Employee Assistant Program
• Discounted Program Fees
• Professional Development

The primary function of this position is to provide excellent member services.

Qualifications

• At least 16 years of age
• High school diploma or equivalent preferred
• Basic member service skills and telephone etiquette
• Data entry skills and basic computer proficiency using standard word processing
• Ability to learn and use YMCA software programs
• Math and calculator proficiency
• Knowledge of filing and basic office procedures and the ability to use the copier and fax machine
• Obtain and maintain required training (refer to YMCA Training Plan) and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.

The completion of the following required trainings within 60-90 days of employment:

• Praesidium: Duty to Report
• Praesidium: Keeping Your YMCA Safe
• YMCA New Employee Orientation (NEO)