Member Service Representative West Park YMCA

YMCA; Cleveland, Northern (OH, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

The YMCA is seeking a Part Time Member Service Representative in Cleveland to greet members, process enrollments, and support daily front-desk operations.

You will handle payments, maintain accurate records, assist with data entry and reporting, and provide friendly, professional service in a membership-driven environment. Evening and weekend availability is required to support member needs.

Qualifications

• High School Diploma or GED preferred.
• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership driven environment.
• Ability to perform multiple tasks in diverse situations successfully.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.

Responsibilities

• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
• Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
• Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
• Ensure maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.
• Greet members / visitors according to YMCA guidelines.

Skills

Customer service

Cash handling

Data entry

Multitasking

Phone etiquette

Communication

Education

High School Diploma or GED

Tools

Keyboarding

Computer skills

Job description

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.

Occasional evening and weekend availability required.

This is a Part Time position.

Job Responsibilities:

• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
• Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
• Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
• Ensure maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.
• Greet members / visitors according to YMCA guidelines.

Qualifications:

• High School Diploma or GED preferred.
• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership driven environment.
• Ability to perform multiple tasks in diverse situations successfully.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.