Yardi IT Helpdesk Pro: User Support & Asset Management

American Communities; Plano (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

American Communities Corporate Services in Plano, TX is seeking a Yardi Helpdesk Administrator to provide Tier 1 and 2 IT support across the organization and support daily IT operations.

You will resolve tickets, manage user onboarding and access, maintain hardware and software, and track assets. Collaborate with internal teams and vendors to support office setups and procurement, ensuring seamless technology experiences company-wide.

Qualifications

• 2+ years of IT support experience.
• Customer-first mindset.
• Solid knowledge of Google Workspace, Windows, and Mac systems.

Responsibilities

• Resolve support tickets (Tier 1 & 2) in a timely manner.
• Manage user onboarding and access control.
• Maintain IT hardware and software; track assets and inventory.

Skills

IT support

Customer focus

Ticketing

Communication

Tools

Yardi

Google Workspace

Windows

macOS

Job description

American Communities Corporate Services in Plano, TX is seeking a Yardi Helpdesk Administrator to provide Tier 1 and 2 IT support across the organization and support daily IT operations.

You will resolve tickets, manage user onboarding and access, maintain hardware and software, and track assets. Collaborate with internal teams and vendors to support office setups and procurement, ensuring seamless technology experiences company-wide.