Yardi Tier 1 Support Pro - Troubleshooting & Training

Paycom - ATS; Farmington Hills (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Friedman Real Estate seeks a Yardi Support Specialist to serve as the primary Tier 1 resource for Yardi and RentCafe tickets. You will troubleshoot basic system issues, document resolutions, and collaborate with cross-functional teams to improve processes and user experience.

The role involves testing during upgrades, assisting with end-user readiness, and maintaining accurate knowledge base documentation. Strong communication and organizational skills are essential.

Qualifications

• Hands-on experience with Yardi Voyager in a support or end-user role.
• Excellent customer service mindset and ability to assist non-technical users.

Responsibilities

• Serve as Tier 1 support resource for Yardi and RentCafe tickets.
• Troubleshoot basic system issues and respond professionally to end users.

Skills

Yardi Voyager experience

Customer support mindset

Ticketing system experience

Documentation & knowledge base

Strong communication

Time management & prioritization

Cross-functional collaboration

Tools

Yardi Voyager

Zendesk

Job description

Friedman Real Estate seeks a Yardi Support Specialist to serve as the primary Tier 1 resource for Yardi and RentCafe tickets. You will troubleshoot basic system issues, document resolutions, and collaborate with cross-functional teams to improve processes and user experience.

The role involves testing during upgrades, assisting with end-user readiness, and maintaining accurate knowledge base documentation. Strong communication and organizational skills are essential.