Yardi Support Analyst

Westminster Management; New York (NY); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Westminster Management is seeking a Yardi Support Analyst to deliver application support for our multifamily real estate teams in New York and Florham Park. The role blends application setup, user support, and training, with expertise in MS Excel reporting tools and custom reports.

You will document automation and drive improvements across Yardi modules, supporting both on-site and remote clients. The ideal candidate has 3–5 years of Yardi experience, strong SQL/SSRS skills, and the ability to

Qualifikationen

• 3–5 years’ Yardi experience (maintenance and development)
• Bachelor’s degree in computer science or related field (advanced degree preferred)
• Proficient with Microsoft SQL and SSRS reporting
• Strong analytical and technical skills; ability to create stored procedures and report layouts
• Excellent verbal and written communication; able to present to senior management
• Ability to maintain data integrity and identify problems through data analysis
• Able to articulate ideas to technical and non‑technical audiences
• Team player with strong interpersonal skills and ability to meet deadlines

Aufgaben

• Handle client requests via ticketing systems, email, and phone
• Enter and manage cases; provide timely resolutions
• Setup new locations as requested by business units
• Develop and document plans, standards, procedures, and checklists
• Provide support for Yardi applications and create custom ADHOC reports
• Enhance Yardi platform performance to meet business objectives
• Provide remote training for clients via web meetings
• Document best practices and share with internal teams
• Assist asset managers with annual budgets and roll out Yardi modules
• Lead rollout of Rent Café, Rent Maximizer, Procure to Pay, and other modules

Kenntnisse

Yardi experience

Analytical skills

Verbal & written communication

SQL & SSRS

Reporting

Customer service

Documentation

Remote training

Ausbildung

Bachelor's degree in computer science or related field

Advanced degree preferred

Tools

Microsoft SQL

SSRS

Excel

Yardi modules

Jobbeschreibung

Come join our dynamic team in Yardi Support!

The Yardi Support Analyst focuses on providing application support services to our various property management and development offices as well as our corporate offices in New York and Florham Park. This is a dynamic role incorporating a blend of application setup and installation user support and training. The Yardi Support Analyst will provide expertise for our MS Excel base reporting tools. Document automation solutions and create custom reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Field Client requests via ticketing systems email and or phone
• Understand and interpret client request accurately
• Enter and manage cases in support ticketing system
• Setup and Configure new locations as request by the business units
• Identify repeat requests and perform root cause analysis and recommend the appropriate solution to reduce repetitive requests
• Develop and document plans, policy, standards, procedures and checklists
• Provide support for assigned software applications
• Create Custom ADHOC reports as requested
• Enhance performance and functionality of the Yardi platform to meet business objectives
• Provide Remote training for clients via web meeting (i.e. GoToMeeting, WebEx, etc.)
• Proactively communicate updates on platform status and issues to management
• Identify recommend and implement Yardi solutions and improvements
• Compile and keep all documentation related to Yardi usage and functionality current
• Ensure ticket resolution addresses client needs with the appropriate level of detail and within a reasonable time frame
• Meet client requirements for response time resolution and escalation as appropriate
• Escalate unresolvable service requests to management for appropriate handling
• Applies knowledge and best practices
• Document and share best practices with all internal teams
• Assist Asset Managers in preparation of annual asset business plans, operating budgets and capital budgets as well as monitor actual performance against these budgets during the year
• With the property management and accounting team spearhead the roll out, implementation/reimplementation of all Yardi modules and related interfaces including Rent Café, Rent Maximizer, Procure to Pay, Yardi Accounting, Yardi Budgeting, Residential Module, Commercial Module and Job Cost.
• Design specific Accounting, Development and Operational Reports at the request of the CFO.
• Willingness to assist in other areas as needed and be flexible with workload to meet the needs of the organization.

QUALIFICATIONS

• Requires 3-5 years’ Yardi experience (maintenance and development) preferably in a multifamily environment
• Requires a Bachelors’ degree in computer science or related fields. An advance degree is preferred
• Microsoft Sql Database management
• SSRS Reporting experience
• Highly Proficient in Microsoft Office Suite, Yardi, SQL
• Strong Analytical and technical skills, including stored procedure creating and report layout.
• Must possess strengths in verbal and written communications; ability to adapt communications/presentations and deliver clear and concise reports and analysis to senior management.
• Requires the ability to maintain data integrity and accuracy and use data to identify and solve problems.
• Requires the ability to articulate ideas to both technical and non-technical audiences.
• Requires ability to model and describe leadership (integrity, drive, courage, and initiative) in personal and professional experiences.
• Requires strong conceptual and analytical skills.
• Requires excellent interpersonal skills and a team player.
• Ability to meet deadlines and work in a structured corporate environment.
• Maintain confidentiality of all company and customer information.