Yardi & Enterprise Systems Specialist

Brightview Senior Living, LLC; Baltimore (MD); On-site; USD 68,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Tuition reimbursement

Employee assistance programs

Job summary

Brightview Senior Living, LLC seeks a Systems Specialist at our Home Office in Baltimore, MD to support the Yardi Senior Housing suite and related ERP/CRM apps. You will provide advanced application support, configure systems, troubleshoot, and help optimize our enterprise technology.

The role requires 1–2 years’ experience with enterprise software, strong communication, and the ability to work onsite with occasional travel.

Qualifications

• Bachelor’s Degree with 1–2 years’ experience with enterprise software administration and support.
• Experience in Senior Living and/or Property Management, ERP applications, CRM applications, clinical software, or equivalent preferred.
• Experience managing a support desk for software-related incidents and requests.
• Ability to multi-task in a fast-paced environment with a strong sense of urgency, properly prioritizing issues.
• Excellent written communication skills, including technical writing.

Responsibilities

• Provide technical support to the company’s end users; escalates issues appropriately to ensure timely resolution; monitors support activity to identify trends or emerging issues and recommend solutions and collaborates with other IT personnel to resolve user problems.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Identify and follow best practices to maintain data integrity and security across all business systems.
• Learn and understand business processes used within Yardi and other related business systems.
• Develop and maintain user guides, knowledge base articles, and training materials to support software adoption and self-service support.
• Act as liaison with vendors to identify, research, and resolve system issues; follow up with vendor and/or appropriate Brightview personnel to ensure timely resolution.
• Configure and maintain system settings, security roles, workflows, and other application features in accordance with business requirements and established standards.
• Provides support to business and IT teams during software initiatives by performing administrative functions such as system setup, user acceptance testing (UAT), training support, issue tracking, and post-implementation support.
• Perform routine system audits, data validation, and maintenance activities to ensure application performance, data integrity, and compliance with organizational policies.
• Manage incoming software vendor invoices and process them through Yardi.
• Other Duties and projects as assigned.

Skills

Excel

SQL basics

Customer service

Troubleshooting

Communication

Team collaboration

Technical writing

Education

Bachelor's Degree

Tools

Yardi

Help Desk

ERP/CRM software

Job description

Brightview Senior Living, LLC seeks a Systems Specialist at our Home Office in Baltimore, MD to support the Yardi Senior Housing suite and related ERP/CRM apps. You will provide advanced application support, configure systems, troubleshoot, and help optimize our enterprise technology.

The role requires 1–2 years’ experience with enterprise software, strong communication, and the ability to work onsite with occasional travel.