Systems Specialist

Brightview Senior Living, LLC; Baltimore (MD); On-site; USD 68,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Tuition reimbursement

Employee assistance programs

Job summary

Brightview Senior Living, LLC seeks a Systems Specialist at our Home Office in Baltimore, MD to support the Yardi Senior Housing suite and related ERP/CRM apps. You will provide advanced application support, configure systems, troubleshoot, and help optimize our enterprise technology.

The role requires 1–2 years’ experience with enterprise software, strong communication, and the ability to work onsite with occasional travel.

Qualifications

• Bachelor’s Degree with 1–2 years’ experience with enterprise software administration and support.
• Experience in Senior Living and/or Property Management, ERP applications, CRM applications, clinical software, or equivalent preferred.
• Experience managing a support desk for software-related incidents and requests.
• Ability to multi-task in a fast-paced environment with a strong sense of urgency, properly prioritizing issues.
• Excellent written communication skills, including technical writing.

Responsibilities

• Provide technical support to the company’s end users; escalates issues appropriately to ensure timely resolution; monitors support activity to identify trends or emerging issues and recommend solutions and collaborates with other IT personnel to resolve user problems.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Identify and follow best practices to maintain data integrity and security across all business systems.
• Learn and understand business processes used within Yardi and other related business systems.
• Develop and maintain user guides, knowledge base articles, and training materials to support software adoption and self-service support.
• Act as liaison with vendors to identify, research, and resolve system issues; follow up with vendor and/or appropriate Brightview personnel to ensure timely resolution.
• Configure and maintain system settings, security roles, workflows, and other application features in accordance with business requirements and established standards.
• Provides support to business and IT teams during software initiatives by performing administrative functions such as system setup, user acceptance testing (UAT), training support, issue tracking, and post-implementation support.
• Perform routine system audits, data validation, and maintenance activities to ensure application performance, data integrity, and compliance with organizational policies.
• Manage incoming software vendor invoices and process them through Yardi.
• Other Duties and projects as assigned.

Skills

Excel

SQL basics

Customer service

Troubleshooting

Communication

Team collaboration

Technical writing

Education

Bachelor's Degree

Tools

Yardi

Help Desk

ERP/CRM software

Job description

About Us

We’re looking for aSystems Specialist to play a critical role in supporting and enhancing our organization’s enterprise technology environment at our Home Office in Baltimore, MD!

As aSystems Specialist, you’ll serve as a trusted technical resource for theYardi Senior Housing suite and other key business applications, providing advanced application support, system configuration, troubleshooting, and administration. You’ll work closely with users and cross-functional teams to identify solutions, resolve challenging issues, improve system functionality, and help ensure our technology continues to support the organization’s evolving needs.

If you’re a collaborative problem-solver who enjoys combining technical expertise with meaningful business impact, this is an opportunity to make a difference across the organization!

Responsibilities

• Provide technical support to the company’s end users; escalates issues appropriately to ensure timely resolution; monitors support activity to identify trends or emerging issues and recommend solutions and collaborates with other IT personnel to resolve user problems. Such problems and requests can include but are not limited to user account setup, system functionality, community configuration, resident handling, health record corrections, payment processing, reporting, and task automation.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Identify and follow best practices to maintain data integrity and security across all business systems.
• Learn and understand business processes used within Yardi and other related business systems.
• Develop and maintain user guides, knowledge base articles, and training materials to support software adoption and self-service support. Track all system issues and/or enhancements using Brightview’s Help Desk system. When necessary, elevate issues to appropriate internal or external resources.
• Act as liaison with vendors to identify, research, and resolve system issues; follow up with vendor and/or appropriate Brightview personnel to ensure timely resolution.
• Configure and maintain system settings, security roles, workflows, and other application features in accordance with business requirements and established standards.
• Provides support to business and IT teams during software initiatives by performing administrative functions such as system setup, user acceptance testing (UAT), training support, issue tracking, and post-implementation support.
• Perform routine system audits, data validation, and maintenance activities to ensure application performance, data integrity, and compliance with organizational policies.
• Manage incoming software vendor invoices and process them through Yardi.
• Other Duties and projects as assigned.

Salary Range

USD $68,000.00 - USD $77,000.00 /Yr.

Compensation Disclosure

The salary range mentioned above reflects the potential pay for this role and does not include bonuses or additional incentives (if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant), certifications/training, etc. Brightview regularly reviews and adjusts compensation ranges.

Qualifications

• Bachelor’s Degree with 1-2 years’ experience with enterprise software administration and support.
• Experience in Senior Living and/or Property Management, ERP applications, CRM applications, clinical software, or equivalent preferred.
• Experience managing a support desk for software-related incidents and requests.
• Ability to multi-task in a fast-paced environment with a strong sense of urgency, properly prioritizing issues.
• Moderate Excel skills.
• Excellent written communication skills, including technical writing.
• Excellent communication skills via telephone, email, and in-person with the ability to connect and communication effectively with associates of all levels.
• Desire and ability to provide exemplary customer service.
• Ability to work effectively in a team environment.
• Ability to be onsite at communities, including some out of state travel, up to 10% of the time.
• Basic SQL knowledge or willingness to learn.

HR systems, systems analyst, human resources, project management

Why work at Brightview?

Discover the Brightview Senior Living Difference!

1. Dedicated to Excellence: We lead the industry with a passion for delivering top-notch services and groundbreaking care.

2. Embracing Community: Join a supportive and inclusive environment that prioritizes your professional growth, development and advancement.

3. Impactful Work: Make a meaningful difference in the lives of our seniors, contributing to their joy and well-being every day.

4. Comprehensive Benefits: Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employee assistance programs and many more benefits that prioritize your well-being.

5. A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and be valued as an integral part of our community.

Equal Opportunity Employer

At Brightview, we believe that diversity of thought, experience, perspective, and backgrounds makes us stronger.

We welcome and celebrate all that makes us unique and we choose not to discriminate on the basis of race, color, creed, religion, sex, pregnancy, age, marital status, national origin, citizenship status, military status, physical or mental disability, sexual orientation, genetic information or any other characteristic protected by law or not related to the specific requirements of a particular role.

We are, by choice and without question, an equal opportunity employer.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.