Xpedition PCB Design Support Engineer (Hybrid)

Siemens EDA (Siemens Digital Industries Software); Costa Mesa (CA); Hybrid; USD 90,000 - 162,000; Full time

Job summary

Siemens EDA is seeking a dynamic Global Support engineer to assist customers with Xpedition Enterprise tools and PCB design workflows. You will resolve tool issues, educate users, and contribute knowledge content for the support portal from a Western US-focused region.

The role requires strong electrical design background, thorough knowledge of Xpedition, and excellent technical communication. Hybrid work flexibility is available, with occasional on-site and travel as needed.

Qualifications

• Broad knowledge in electrical system design.
• Detailed understanding of Xpedition Enterprise tools
• Self-motivated with the ability to work independently but collaboratively and to thrive in a fast-paced and evolving product and technical environment.
• Ability to build strong rapport and credibility with customers’ organizations while maintaining an internal network of contacts.
• Manage multiple tasks and customer issues concurrently.
• Strong technical communication skills and presentation skills.
• US citizenship or permanent residency, located in the USA.

Responsibilities

• Proactively help customers quickly become productive with Xpedition PCB design tools.
• Help customers achieve project deadlines by providing support by phone, electronic means or on-site.
• Engage with existing customers to understand and provide guidance for their PCB design methodology.
• Assist account teams with struggling customers to overcome challenges.
• Interface with customers and Electronic Board Systems engineering and provide feedback in both directions.
• Regularly participate in meetings and conference calls with customers, both internal and external.
• Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.
• Capture knowledge for web-based support systems in the form of articles, white papers and videos.
• Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line.
• Actively participate in marketing and sales activities such as, workshops, seminars, etc.
• Provide first-line support for all tools in the Xpedition tool suite.
• Support coverage focused on the western United States, collaborating with the worldwide team.

Skills

Electrical system design

Technical communication

Customer relationship

Task management

Independence

Presentation skills

Education

BSEE or BSME

Tools

Xpedition Enterprise tools

VBScript

Python

IT/networking troubleshooting

Job description

Siemens EDA is seeking a dynamic Global Support engineer to assist customers with Xpedition Enterprise tools and PCB design workflows. You will resolve tool issues, educate users, and contribute knowledge content for the support portal from a Western US-focused region.

The role requires strong electrical design background, thorough knowledge of Xpedition, and excellent technical communication. Hybrid work flexibility is available, with occasional on-site and travel as needed.